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TrueImage says disk is full

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Just installed TrueImage 2021 and want to move my backups to a different NAS share. Created a new share - set it to public use and assigned a drive letter. Disk has plenty of free space and I can copy files to it with explorer in Windows 10. After starting TI the 'Move' command returns the error 'The disk is full...You must free additional disk space...' There shouldn't be a problem - there's plenty of space for the existing and new backup.

Am I missing steps that will allow me to move my backups? Can use some help. Thanks in advance

B

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Bob, are you moving the backup from within ATI; if not you need to disable Active Protection.

I have found it easier to do the following when moving ATI backups on my Synology NAS. I open ATI, and select the backup task, right click and select Delete, then select remove but not delete the backup task.

I then move the backup files using my preferred file manger Directory Opus. I then add back the backup task (in ATI at the bottom of left where the Add backup, click on the v  to the right to import the backup. 

Hope this helps

Hi Ian - did as you suggested with some success. Before anything I validated the old backup set - no problem. Then removed it, copied the set (full & incrementals) to the new location and added it. So that technique is now part of my toolkit and I'm happy to have it.

After adding the backup, it was recognized but failed validation. The knowledge base did not recognize the error code. The NAS drive's smart status says the drive is ok, but I don't have a utility that will check a network drive more thoroughly.

Deleted the new backup copy and made a newer one - again failed validation. I've now deleted that copy and given up on migrating the old backup. I'm running a new backup on the NAS drive and will keep the old backup set around until I have a complete set on the new drive - that is if the new backup can pass validation. If not, I'll have to assume that there's a problem with the drive and either pursue a utility to check that, or replace the drive.

Thanks for your help and advice, you've helped me move along. I'll report back when I know more.

B

Bob, thanks for the update.

Ian

Happy New Year! Ran the new backup - which went fine and was successfully validated. I still don't know whether my problem is related to the old backup files, or a problem with the disk. Guess I'll find out as the new disk fills up. For now, I'm backed up. Think I'll reinitialize an emergency boot now that things have changed some.

Thanks for the further update Bob. Looks like things are OK (at least for the moment).

Ian