Skip to main content

Uninstall True Image 2021

Thread needs solution

I want to downgrade / go back to my previous version True image 2019

I have downloaded the 2019 .exe file but this will not install. Message "latest version already installed"

The uninstall function for version 2021 in Windows 10 gets part way though and then fails.

The ability to turn off "active protection" is not available

Can anyone help... my frustration level is rising

0 Users found this helpful

How are you attempting to uninstall ATI 2021? Are you using the Control Panel App, Programs and Features, or are you running the ATI 2021 installer? I have only ever used the latter. If you are using the former, download the ATI 2021 installer, in explorer select the file, right click and select Run as Administrator, and when prompted select Uninstall rather than repair.

The following knowledge base documents may be of assistance:

60195: Acronis True Image: repair, update and clean installations on Windows

48668: Acronis True Image: Cleanup Utility

26634: Acronis True Image: Installation Over a Previous Version Fails

Ian

Eric 

The option to turn off the "active protection" is not available.
Alternative: 
Protection-Settings-Active Protection- Remove all blue checkmarks and move green switch to Off under Antiransomware Protection and confirm with OK. Do the same under Vulnerablitiy Assement, set the switch to Off and confirm with OK.   

Then set Turn of Protection- Permanently Turn Off. Canotte Disabley appears-Acronis exit on X and restart.

 

 

Attachment Size
563218-209246.png 94.8 KB
563218-209247.png 92.88 KB
563218-209248.png 31.86 KB