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Unknow error in Acronis true image 2021

Thread needs solution

Hello.

 

I install the new release of Acronis (2021 build 30290), but when the backup start , after try sometimes, finally don´t start the backup, and show "unknow error".

 

But with the release 2020 I don.t have this issue ( The release 2020 works fine).

 

Finally I unistall Acronis 2021 , and install again Acronis 2020.

 

Sorry, fix this critical issue.

 

Thak you, and sorry for my English.

 

 

 

1 Users found this helpful

Antonio, welcome to these public User Forums.

If you have uninstalled ATI 2021 and gone back to 2020, then there is very little we can do regarding the 'Unknown error'.

I would recommend staying with ATI 2020 at this time as there are too many unresolved critical issues in ATI 2021 that should have been fixed before Acronis released it to the public!  Please wait until Acronis release a new build of 2021 to fix these issues!

The new build released in the next 24 hours will not solve your problem, it is as far as I can work out limited to the bug preventing PC going to sleep.

Ian

It is recommended to update to the new build #30480 as there is no definitive list of the issues this has fixed but it has fixed some like the sleep issue!

Thanks for the (sad) confirmation that it is not fixed - there was always a remote possibility that it was.