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Version update problem

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Hi, I bought the 39 euro version, I downloaded the program, logged in, but when I enter the serial code it also asks me for the old serial code. which of course I don't have. How do I resolve?

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Giovanni, welcome to these public User Forums.

If you have bought an Upgrade edition of ATI, then this is only valid when you have a license / serial number for an earlier Full edition of ATI.

See KB 65513: Acronis True Image 2021: Licensing and Upgrade FAQ for more information.