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Very slow response when manipulating TrueImage program.

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After update to 2021, program response is very slow.

Make a new bakcup setting takes several minites or no-repose for hours.
I tried re-install several times, but not work. Use CleanUpTool.exe, but not work.

I'm using TrueImage almost 3 years, and always feel that TrueImage is very easy to use. But... 
 

1) How can I do?
2) Is there not competable mainboard to TrueImage? (I changed my main board to ASRock B560M PRO4, and newly install win10. Of course, driver setting, BIOS setting is done.) Or What am I missing?

Thank you very much, and I apologize my poor English. =)  

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Welcome to these public User Forums.

There are a lot of changes introduced with ATI 2021 that could be contributing to the very slow response that you are seeing!

I would recommend opening a Support Case direct with Acronis - see How to get support?

I suggest that you check your Windows OS disk for errors.  You will need to check all partitions on that disk including those that are not lettered.  If True Image detects errors performance can suffer.

It sounds like the delay being described is in the user interface while trying to create the backup, not in running the backup task. If this is the case, it sounds like other reports of similar behavior.

I suggested first checking to see if Protection is on or off. Perhaps there is another protection program running and is causing some interference. Turn protection completely off first and see if that helps the situation.

Thank you very much.
As BrunoC says, I stopped protection program and repair with AcronisTrueImage2021_39216.exe, not AcronisTrueImage2021.exe. Then works fine. Excellent.
Thank you so much. Later, if I'm under trouble, I try to check disk error and contact support center.
Thanks again, and have a nice day. \(^O^)/

Glad to hear that things are now working for you.

 

Hello,

The 2021 version is really very slow, for the slightest manipulation the program freezes.

It started to degrade with the 2020 version. I reinstalled the 2019 version. I have been using True Image for 14 years.

Cordially.