Acronis TI 9.1 Server - data read/access error

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Comments: 1

We are using Acronis TI 9.1 on Windows Server 2003 with MS Exchange 2003.
We sometimes have problems with our scheduled backup plans.
The error is:
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<event id="10" type="4" module="7" code="33" time="1314816976" message="Kann auf das Laufwerk nicht zugreifen. &#10;Das Abbild von Laufwerk C: kann nicht erstellt werden, da es entweder von anderen aktiven Programmen verwendet wird oder fehlerhafte Sektoren enthält. Schließen Sie alle Anwendungen, die das Laufwerk benutzen, führen Sie eine Datenträgerprüfung durch und wiederholen Sie den Vorgang noch einmal.: None"/>

<event id="11" type="2" module="7" code="33" time="1314856383" message="Kann auf das Laufwerk nicht zugreifen. &#10;Das Abbild von Laufwerk C: kann nicht erstellt werden, da es entweder von anderen aktiven Programmen verwendet wird oder fehlerhafte Sektoren enthält. Schließen Sie alle Anwendungen, die das Laufwerk benutzen, führen Sie eine Datenträgerprüfung durch und wiederholen Sie den Vorgang noch einmal.: None: Benutzereingabe: oK"/>

<event id="12" type="4" module="1" code="502" time="1314856386" message="Details:&#10;&lt;indent>Unable to create volume snapshot (0x70021)&#10; &#32; &#32;Tag = 0x0Aktion mit der Partition &quot;C:&quot; wurde abgebrochen.&#10;&lt;/indent>"/>

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This error does occure on almost every execution at different times, but sometimes it works fine without any error.

I already created an AcronisInfo file.

We also checked the drive for physical oder logical errors.

Is there any possibility to get more detailed information about this error? e.g. which file or directory is denying access

I hope anyone can help me.

Attachment Size
acronisinfo.zip 1.73 MB
Wed, 09/28/2011 - 12:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Beater,

Thank you for your post. I will do my best to help you.

According to the logs it appears there is an issue with Acronis low-level drivers which are responsible for disk operations.

I will send you a download link in a few minutes to update those drivers.

Unfortunately there is little that can be done in this situation because Acronis True Image 9.1 Server is an outdated product and we no longer develop it, I am very sorry for any inconvenience.

Please let me know if you have additional questions.

Thank you.

Thu, 09/29/2011 - 11:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello Anton.
Thanks for your respond.
I installed the driver package you sent me.

I will monitor the scheduled tasks during the upcoming week.
Then we will see if it works.

I`ll let you know.

Thu, 09/29/2011 - 11:52