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Acronis True Image Echo Enterprise Server doesn't find DLT-V4

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Hello

We have a Windows Server 2003 R2 SP2 with a Quantum DLT-V4. For a long time ATI worked fine until some day a task hung. Since then a backup task took about 20 hrs instead of 1 3/4. I updated to the latest release and now ATI did the task up to 100% but didn't complete it.
Tired of this I installed the initial version (Build 8.039). Since then ATI works fine but I can't backup to the tapedrive. I have to backup to harddisk.

The log states >> CD-ROM "\taperecorder\\\.\tape0||QUANTUM\DLT-V4 0A00|" not found
The output of tapes.exe is >> Found tape \\.\tape0

Can someone help me with this issue so I don't have to spend my vacation in the server room?

Thank you in advance

Marc Manske

0 Users found this helpful

Hello Marc,

Thank you for posting. I will definitely help you with this issue.

Please take a look at this tape troubleshooting guide because unfortunately it is not clear at the moment what caused this problem.

If you need additional help please let me know.

Thank you.