acronis true image echo server (build 8.076) uninstallation on windows 2003 server x64 ends with error

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Beginner
Posts: 1
Comments: 2

Hello,

i like to uninstall the acronis true image echo server from a windows 2003 x64 server. After confirmation to the dialog window i receive a popup window with the following translated message:
"The configuration data for this product are damaged. Please contact the support".

It seems that no uninstallation has taken place.

In the eventlog of the windows server i found the following entry:
Source: msiinstaller
Cat.: None
Id.: 1002
Message: Nicht erwarteter oder fehlender Wert (Name: "PackageName", Wert: "") für Schlüssel "HKU\S-1-5-21-1078081533-583907252-682003330-1781\Software\Microsoft\Installer\Products\BBE995C336DE8504DBBA7B2F91A43AB2\SourceList".

Many thanks for all suggestions and kindly regards.
HZ

Mon, 05/02/2011 - 13:51
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Forum Star
Posts: 88
Comments: 4769

Hello Helmut,

Thank you for posting and welcome to the Acronis forum. I will definitely help you with resolving this issue.

If regular uninstallation does not remove the program I can recommend the following 2 ways for removing it from your system:

1. Acronis True Image Echo clean-up utility.

2. Manual uninstallation.

Please let me know if you have additional questions.

Thank you.

Tue, 05/03/2011 - 12:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Anton,

many thanks for your answer. I will test next weekend the uninstallation on the server and give you a feeback afterwards.

Kindly regards
Helmut

Wed, 05/04/2011 - 09:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Anton,

i tried the cleanup utility and it works.

Only the shortcuts to the programs, the entry in the system control, add/remove programs and some
other registry keys remain on the server.

Kindly regards
Helmut

Mon, 05/09/2011 - 10:43