ATIES CentOS 5.5 agent installation fail

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 2

I tried to install Linux agent in CentOS 5.5 fail with the following error.
====================================
glibc version is: 2.5

glibc version is: 2.5

Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.45 2>&1'.

Error! Could not locate snapapi26.ko for module snapapi26 in the DKMS tree.
You must run a dkms build for kernel 2.6.18-194.26.1.el5 (i686) first.

Error! Your kernel source for kernel 2.6.18-194.26.1.el5 cannot be found at
/lib/modules/2.6.18-194.26.1.el5/build or /lib/modules/2.6.18-194.26.1.el5/source.
You can use the --kernelsourcedir option to tell DKMS where it's located.
exited with status 1.
Acronis True Image Echo Enterprise Server Setup failed to build kernel modules. Consult /var/log/trueimage-setup.log and /var/lib/dkms/snapapi26/0.7.45/build/make.log for error messages.
=====================================
I have upgrade version of version 10 but version 10 has so many issue with the backup ftp server that I have and want to stick with Verstion 9. Build version that I install is 8398. Can anyone help me to sort out? That snapapi module always gives problem with linux server for Acronis. I had kernel panic a few times before with existing linux server.

Thanks

Fri, 01/14/2011 - 14:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

I updated the kernel and sources and tired again and here is the error that I got.

glibc version is: 2.5

Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.45 2>&1'.

Error! Could not locate snapapi26.ko for module snapapi26 in the DKMS tree.
You must run a dkms build for kernel 2.6.18-194.32.1.el5 (i686) first.

Preparing kernel 2.6.18-194.32.1.el5 for module build:
(This is not compiling a kernel, just preparing kernel symbols)
Storing current .config to be restored when complete
using presented .config
make oldconfig....
make prepare-all....

Building module:
cleaning build area....
make KERNELRELEASE=2.6.18-194.32.1.el5 -C /lib/modules/2.6.18-194.32.1.el5/build SUBDIRS=/var/lib/dkms/snapapi26/0.7.45/build modules....(bad exit status: 2)

Error! Bad return status for module build on kernel: 2.6.18-194.32.1.el5 (i686)
Consult the make.log in the build directory
/var/lib/dkms/snapapi26/0.7.45/build/ for more information.
0
0
exited with status 10.
Acronis True Image Echo Enterprise Server Setup failed to build kernel modules. Consult /var/log/trueimage-setup.log and /var/lib/dkms/snapapi26/0.7.45/build/make.log for error messages.

Please guide me how to proceed.

Fri, 01/14/2011 - 16:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

This is the make.log

DKMS make.log for snapapi26-0.7.45 for kernel 2.6.18-194.32.1.el5 (i686)
Fri Jan 14 11:10:57 EST 2011
make: Entering directory `/usr/src/kernels/2.6.18-194.32.1.el5-i686'
CC [M] /var/lib/dkms/snapapi26/0.7.45/build/snapapi26.o
In file included from /var/lib/dkms/snapapi26/0.7.45/build/snapapi26.c:7:
include/linux/config.h:6:2: warning: #warning Including config.h is deprecated.
/var/lib/dkms/snapapi26/0.7.45/build/snapapi26.c: In function ‘session_lockdev’:
/var/lib/dkms/snapapi26/0.7.45/build/snapapi26.c:3143: warning: pointer type mismatch in conditional expression
CC [M] /var/lib/dkms/snapapi26/0.7.45/build/snumbd26.o
In file included from /var/lib/dkms/snapapi26/0.7.45/build/snumbd26.c:7:
include/linux/config.h:6:2: warning: #warning Including config.h is deprecated.
/var/lib/dkms/snapapi26/0.7.45/build/snumbd26.c:142: error: redefinition of typedef ‘fmode_t’
include/linux/types.h:182: error: previous declaration of ‘fmode_t’ was here
make[1]: *** [/var/lib/dkms/snapapi26/0.7.45/build/snumbd26.o] Error 1
make: *** [_module_/var/lib/dkms/snapapi26/0.7.45/build] Error 2
make: Leaving directory `/usr/src/kernels/2.6.18-194.32.1.el5-i686'

I hope I will get some update from Acronis.
Thanks

Mon, 01/24/2011 - 13:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello winthu aung,

Thank you for posting and welcome to our forum. I will do my best to assist you.

Please try the following workaround. Refer to the following article from our Knowledge Base and perform all the steps, except for step number 7. Even though the article is used for collecting SnapApi logs it also shows how to completely remove the SnapApi component and recompile it.

If the suggestion does not work, please refer to step number 10 and contact our Support team so that we can help you with resolving this issue.

Please let me know if you have additional questions.

Thank you.

Mon, 01/24/2011 - 16:29
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