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Black screen on loading

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Hello,

when I choose one of the options (eg Echo full version or bootable agent), I'm just first getting some kind of "boot screen" that seconds later turns into black screen and nothing happens any more.
If I choose safe mode version, it works! BUT I have my recovery image on an external USB Drive (~20gb), so I'm in need of the full version to boot!

What could I do?

/I even tried to launch the full mode without any usb device connected, without success...

0 Users found this helpful

Hello Rita,

Thank you for posting. I will definitely help you with this issue.

It is possible it is caused by some sort of hardware incompatibility. I would like to send you a trial version of Acronis Backup and Recovery 10. It is our latest product and you can restore your Echo backup with it. As a trial version this bootable media is limited to recovery operations only.

I would really appreciate if you could get back to me in case you need additional help.

Thank you.