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ECHO Backup sees only one partition

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Howdy,

I'm using ECHO in the XP Virtual Machine under Windows 7.

When I try to back up, ECHO shows one partition, but I have two.

How can I get ECHO to see all the partitions on this machine so that I can back them up?

Many thanks,

Kenneth

0 Users found this helpful

Hello Kenneth,

Thank you for your post. I will definitely assist you with this issue.

Acronis software uses low-level drivers to work with hard drivers. Sometimes they malfunction and do not detect the disks properly. We can try updating these drivers, I will send you a download link via a private message in a few minutes.

If the driver update does not help it is possible some third party application is blocking them, like an antivirus or another backup program.

In case you are unsuccessful with True Image Echo you can always try our latest program (Acronis Backup and Recovery 10) because we no longer have the resources to investigate issues with the Echo version, I apologize for any inconvenience.

I would really appreciate if you could get back to me in case you have additional questions.

Thank you.