Hard disks not found when attempting backup with Acronis True Image Echo Enterprise Server

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We have recently brought some new IBM x3550 M3 and IBM x3560 M3 and we seem to be having difficulties trying to back them up.

We are using Acronis True Image echo Enterprise server 9.7 (windows and once it gets to the option to select the hard disk we receive the folloing message.

"E000101F4 Acronis True Imahe Echo Enterprise Server has not found any had drives"

any help would be appriciated.

Regards

Robert

Thu, 09/02/2010 - 15:16
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Dear Robert!

Welcome to our Forum, we're glad to greet you here! I understand your concern and will be happy to help you!

It's highly possible that the issue is caused by the hardware incompatibility: Echo was discontinued from development about a year and a half ago, and it was never updated to support modern platforms you're working with. We can try to update SnapAPI drivers (responsible for communicating with the HDDs), but we do not guarantee that this solution will work.

  1. Make sure you're using the latest Acronis True Image Echo Enterprise Server build, which should be #8398 and which is available for download and installation from your account
  2. Install the SnapAPI drivers I'll send you in a minute via PM.

Please let us know whether this solution helped to resolve the issue.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 09/21/2010 - 08:03
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Hi Yana,

We have the same problem like Robert.
We have some new IBM x3550 M3 and IBM x3560 M3 and we seem to be having difficulties trying to back them up and restore them.
We are using #8398 Acronis True Image echo Enterprise server Build.
When we want restore/save we can't see the local drives destination => we can just restore / backup on the USB Storage.

How can we install the SnapAPI drivers?

Thanks for your help.

Tue, 02/01/2011 - 17:47
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Hello Vincent!

Thank you for finding time to leave a comment and report about the issue, I'll surely be glad to help you.

In case you're running the backup\restore from the bootable CD, I'd advise you to download the latest version of it from your account, burn it onto the CD, and check whether the issue remains.

Should the issue exist in Windows, we'll update the SnapAPI drivers. I'll contact you voa PM in a minute with the link and instructions.

I would appreciate if you could kindly keep me posted regarding the issue state, as it's important for me to know that you're all set.

Let me know if you have any questions or concerns, I'll be glad to address them.

Thank you.

Tue, 02/01/2011 - 18:05
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Hi Yana (Acronis Moderator),

I just found that we are having the same problem as above. Our "Acronis True Image Enterprise Server" software cannot detect the new Lenovo laptops we recently purchased.

May I please get a set of the SnapAPI drivers and it's installation instruction? Thank you very much.

regards,
Wing

Wed, 05/11/2011 - 02:48
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Hello Wing,

Welcome to the forum and thank you for posting. I will certainly help you with this issue.

Please check this article for the solution and you can always download the SnapAPI version 380 for Echo versions from there.

Let me know if you need additional help please.

Thank you.

Wed, 05/11/2011 - 07:52
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