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Locking Partition is taking a long time.

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I'm running verison 9.1 build 3920. The problem is that I'm backing up to an external HD from Western Digital of 1TB. On this particular server I'm backing up to the Western Digtial shared on another server connected via usb 2. It's very sporadic but it will hang on "locking partition D": which is 850GB. Some days it works fine but some not.

Partition C: 20GB 9GB free
Partition D: 850Gb 600GB free.

I'm doing a entire backup each evening.

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the locking partition execution time very depends of number of file contained in that partition and disk defragmentation status. If you have a lot of file acronis, during partition locking, has to scan for all files, lock all of them, create a listener for all files for modifications.

how much time does it take to lock the D partition?

Hello Nelson,

Thank you for posting your question, I will be happy to help. 

I suggest you to renew SnapAPI drivers. I am sending the appropriate file to you via Private messages. Please install it and see if the issue remains. If the issue persists,  download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure.

Emanuele,
Thank you for your help.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.

True Image Server 9.1 freezes at "locking partition"

I've repeatedly tried to restore an image from a Dell Poweredge 2950 to a new Dell Poweredge R710 but experience the same problem each time. The restore utility works, up to the point whereby it's "Locking partition D" and then just sits there for hours with the animated clock. What gives? The new machine is using Dell PERC 6/i 1.22 and it is a fresh machine with only Server 2003 on there.

Hello Warren!

Welcome to our Forum, we're glad to greet you here! I understand your concern and will be glad to help you.

The issue is related to the SnapAPI drivers unable to connect/properly detect the drive. This can be caused eitehr by the installation glitch or the software incompatibility: Acronis True Image 9.1 Server for Windows is an outdated product. It's not developed, updated and supported anymore, thus we never modified it to work with the newest hardware, and it may result in such conflict. We can try resolving the issue by updating the SnapAPI drivers, but I cannot guarantee that it will 100% work.

Please download and run the following package on the machine in question: 

http://download.acronis.com/support/SnapAPI.337_s_e.msi

I will automatically update the drivers and may resolve the issue.

Please also make sure that the source drive you're backing up doesn't contain any errors or badblocks: 

  1. Go to Start -> Run -> cmd
  2. Issue there the following command: 
    chkdsk /r /f
  3. Reboot the machine when possible

On the next booting the machine will run the CheckDisk and fix all possible problems.

This should help to resolve the problem.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!