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Number of copied sectors differs from counted

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Acronis® True Image Echo Server® with Acronis Universal Restore® (build 8 398)

Windows SBS2003 r2

Restore C: partition from PowerEdge 2900 to PowerEdge 1750 with Raid ( PERC 4/Di) with enough space, even more than the production server.

I am trying to test my recovery timing after disaster, and i hve not been able to restore nothing.

I keep getting this message : Number of copied sectors differs from counted

I choose MBR when restoring but nothing change. I should be something easy to do. I try the boot disk from this site, nothing. I try restoring only teh partition, nothing.

I am starting to get dissapointed of this product.

pedro

0 Users found this helpful

Hello Hansel,

Thank you very much for posting. I will do my best to assist you.

I appreciate the fact that you are doing a test recovery now so that in a disaster/recovery situation you will be prepared. Unfortunately the issue with the error message "Number of copied sectors differs from counted" needs to be investigated.

Please collect two Acronis reports from source and target machines. Acronis report 51 is used when the machine is unbootable. After that please contact our Support team directly so that we can investigate this issue.

Let me know if you have additional questions please.

Thank you.

Hello Anton,

Thanks for your quick response.

I will follow your suggestion, it is nice to know that you are working on it.

Nevertheless, I can tell that it is not new, users are getting this error very often. What scare me is that during the image creation we dont have any warning or mesagge to be worry about it. How can we tell that something is going on?. Not until we try to recover. I know the we can not test every single day our recovery procedure, but It is not funny that they that you will need it most, your get this show stop error.

You shoud make a liste of possible workarround, in order to have something to start with. I look over this forum, there several suggestion but it seem that the user are the ones that find there way out.

When we deal with this kind of solution, we all are looking something that we can really trust, how can we "COMPUTE WITH CONFIDENCE", if we cannot trust your solution.

Hello you out there,

Well just to keep you update on this issue.

Juste a little background. I took my full image production server PE 2900 ( 3 disks), then I try to recovered into a PE1750 raid capable ( 1 logical disk), I got this error (Number of copied sectors differs from counted), then after seraching and reading on this forum, all sugeestion give for several people did nto work ( in my case), so I had to create another image from my production server, but this time I created one for the OS partition (c:) and another one for all other two partitions.

When I recovered from the OS partition, I remender getting the same error but cheking the MBR partition on the recovery wizard solved the problem.
then once the OS partition was online, from there I recoverd all data partition, since it was another different machine, I had to install some drivers, make some configuration changes, etc. Once I finishined setting up my new test server, I tough that having an image from this server will be much helpfull and faster than the one from my production server. So that was what i did, took two image ( OS and DATA), but before i run check disk on all my partition( chkdsk /r).

Then I am stock here trying to recover my OS partition from the same server image, but not seems to work, about 5 times.
1. checking MBR
2. restoring just mbr partition
3. restoring both at the same time
4. change partition size bigger and smaller..but nothing

always : I keep getting this message : Number of copied sectors differs from counted

I read on this forum that some manage his way out by using an third party partition manager software, I had one also, so I tried to see. My software had an recovery partition option, so I used to recover the partition and then I was able to see that the Acronis recovery did his job, all the partition data was there, but some how the partition was corrupted, so I had after recovering the partition, set it ACTIVE (very important), apply all changes and reboot.

BOOM, windows 2003 logo shows up. what a journey!!!!.

Juste to tell you that there are some workaround but you should liste them all, because having the error is less frustrating that not having any workaround.

Hello Hansel,

Thank you very much for your follow-up.

I am very happy that you were able to resolve this issue. You are absolutely correct, this problem has been mentioned in our forum a few times without a clear solution. I requested from our KB team to write an article about this problem based on the information that you kindly provided.

I want to thank you for your efforts and if you need additional help or have any other questions please let me know.

Thank you.