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Operation stopped drive not ready

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I have a backup set to run every weekday evening on an XP PC running True image echo workstation. It backs out to a usb hard drive. Quite often in the morning there is an error message saying "Operation stopped drive not ready." If I click retry the backup then completes. The drive seems to be in place and accessable so does anyone have any ideas why this keeps happening?

Thanks

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Hello Dan,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will be glad to help you.

Unfortunately it's hard to say for sure what exactly caused the issue due to the lack of sufficient diagnostic information. There can be many reasons for the problem, thus the situation requires investigation. Could you please gather Acronis Info and provide us with its output?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!