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True Image Echo Workstation build 8398 and Dell Optiplex 380

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I am unable to access the network with TI Echo Workstation on a shipment of 50 Dell Optiplex 380's. I am not using the PXE Server, just stand alone CD with image stored on network.

I need a bootable image that will recognize the Dell Optiplex 380 NIC

Thank you,

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Hello Stephen,

Thank you for posting and welcome to our forum. I will do my best to resolve this for you.

The latest bootable media will be able to fix the issue. I will send you a private message in a few minutes with a download link, but just in case, you can always download it from your Acronis web-account. Please refer to this article for instructions.

I also had to edit your message and remove the e-mail address for privacy reasons.

Please let me know if you need additional help or have any other questions.

Thank you.

Hi There,

I have the same issue (Build 8398 on Dell Optiplex 380) however build 8398 is the only one available for me to download when I login. Is there a newer build availble which I can get hold of?

Regards,
Erik

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Dear Erik!

Welcome to our Forum, we're glad to greet you here!

Build #8398is the latest one, and the bootable media registered in your account should contain a fix for this particular issue. Could you please kindly let us know whether the Anton's solution worked for you?

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi Yana,

Thank you for your reply. Unfortunately even the latest bootable media for #8398 does not work with this NIC. I recieved a reply from Acronis Support regarding the same issue - they have advised I will need to upgrade to Acronis Backup & Recovery 10 Workstation to get a working bootable media for the Optiplex 380.

I'm taking this as an opportunity to trial some alternative products.

Kind regards,
Erik