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trying a bare metal remote using a rd1000

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System crashed due to a faulty raid array. Tried to restore using the full system restore and it just hangs using either the cd or installing windows and running from there. It sees the backup TIB file, reboots to the linux os and just sits there. No activity on the drives. Its on a DELL poweredge 2900. ANY Issues with a rd1000?

copying the 130 gig file to a usb drive to try just in case.

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Hello Doug,

Thank you for posting and welcome to our forum. I will do my best to assist you.

We have no known issues with RD1000, however, it is possible that the recovery CD you are using does not have the latest drivers that can detect your RAID.

Unfortunately I could not find any registered Acronis products under your account, that is why I can suggest the following workaround.

You can download the latest version of the recovery CD yourself, in case you have a different account, or you can send me a private message with the serial number or any other confirmation info and I will send you a download link myself.

Also, can you please let me know which version and build number you installed in Windows when you tried the recovery from it?

In case you need immediate assistance, you can always contact our Support team directly.

Please let me know if you have additional questions.

Thank you.