2009 update rip off !!!!!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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2009 Update

I am a little up set that I just updated to 2009 edition the end of Aug 2009 an d now there is a 2010 the first week of Sep have called and email Acronis for the last week with no responce at all, I have updated their product for many years but at this point I will problely never do it again as they do not return any emails or seem to respond to their support emails so I must assume that they do not give a darn.

Ran1958

Thu, 09/17/2009 - 21:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 16
Comments: 513

keep on trying Ran cos even Acronis will allow you a free update within 30 days

oops you will be out of luck since you said August- I'm in same positition about 2009, it does not work at all for me so its an ongoing thing. It simply will not validate any backups

Thu, 09/17/2009 - 21:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 5

Same situation. Bought 2009 on Aug 28. , now, 3 weeks later there's a new one....

DO they have a 30-day free update/upgrade??

 

Thu, 09/17/2009 - 22:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 16
Comments: 513

yes, a 30 day thing which is now prob out of date for you and me

I bought it thru a promotional email and new sod all about 2010 so I am less than happy too

Thu, 09/17/2009 - 22:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 1027

Well, it is only just past the middle of September so there is still a few days left before the 30-day deadline.

Fri, 09/18/2009 - 00:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3047

Within 30 days you can also request a refund on your original purchase. I'd try both avenues and see if Acronis comes through on either. If it comes through on either, then you'll have or can buy version 13/2010 (all for the prices of one version) if having ATI is still what you want. But be sure to make the initial contact within 30 days and save documentation of it.

Fri, 09/18/2009 - 11:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello all,

Thank you for using Acronis Products

The official release date for Acronis True Image Home 2010 is September 15, 2009.

All users who purchased the previous version in 30 days prior to release of Acronis True Image Home 2010 via our official resellers, official online stores and authorized retailers are eligible for receiving the product upgrade free of charge. To receive the upgrade, you should make an inquiry to Acronis Customer Central.

This policy does not apply to the following cases:

  • The product was purchased through Acronis promotional offers (applies worldwide, including purchases made at http://www.acronis.de/ from August 15, 2009 to September 15, 2009);
  • The product was purchased as a Boxed version (applies to Germany, Switzerland and Austria).

If you are authorized for receiving a free upgrade on the described terms, please submit your upgrade inquiry to Acronis Customer Central.

Fri, 09/18/2009 - 11:30
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 3

Dmitry, I requested a 2009-2010 upgrade four days on 11/04/09. Purchased 2009 from cleverbridge, Inc. on 09/08/09, so I assume I qualify. How log does it usually take for "Acronis Customer Central." to respond to such upgrade authorizations?
Thanks!
Mick

Mon, 11/09/2009 - 06:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

Hello Mick,

Thank you for posting. As I can see in our database, you have received the license for Acronis True Image Home 2010 Upgrade. Please accept our apologies for the delay with the response, we will do everything possible to prevent this from happening in future. 

I would like to add some information to Dmitry's response.

We have implemented Acronis True Image Home Upgrade Protection. 

Acronis True Image Home Upgrade Protection is valid for 12 months from the purchase date, and can only be bought with Acronis True Image Home 2010 Upgrade (all available language editions).
Acronis True Image Home Upgrade Protection is valid for 12 months from the purchase date. Once a new Acronis product is released, all customer accounts on Upgrade Protection are automatically updated with a serial number for the new version.

If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

Sat, 12/12/2009 - 09:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I have the same problem. I have been inquiring about the promised free upgrade to Acronis 2010 , without any luck. Am I contacting the wrong company or website?

Tue, 12/15/2009 - 05:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 7
DwnNDrty wrote:

Well, it is only just past the middle of September so there is still a few days left before the 30-day deadline.

It's the purchase date which needs to be no earlier than 30 days preceeding the release date.
I believe you could still claim the free upgrade now if you have proof of purchase.

Tue, 01/19/2010 - 03:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello all,

Nizar, let me help you with this situation. I have checked our database and found one Acronis True Image Home 2010 copy registered under your account. It was registered per the same date as your post: 2009-12-15. So it looks like the license you mentioned.

However, please do not hesitate to contact us if you need any further assistance, we would be glad to help you.

Regards,

Tue, 01/19/2010 - 12:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hi I bought acronis true image 2010 on Oct 13 2009. In that case am I eleigible to a free upgrade to acronis true image 2011 as per your above discussion ? I give you my order details.

Reference number:
(required for all inquiries)
7772115 Invoice Date: 13-10-2009
Invoice number: AKD-7364064720

Pl help me .

Regards

Dr Alok Modi MD

Attachment Size
40977-91342.pdf 58.46 KB
Tue, 08/24/2010 - 20:23
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I don't think Acronis was sincere when they made that post. It is not mentioned anywhere else on their site. They operate like that...

Tue, 08/24/2010 - 20:32
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Acording the Acronis web site, it appears that Acronis's policy re ATI 2011 is that it will offer a discount for those that bought a nondiscounted ATI2010 from an authorized source within 30 days of the release of ATI2011.

It seems those with an earlier version can upgrade for about $30 while those that very recently pruchase ATI2010 can upgrade for $10.

Wed, 08/25/2010 - 14:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Alok, Marc and Scott!

Thank you for your comments and help!

Dear Alok, I regret to inform you that free upgrade normally is provided in 30 days after purchase period, so should you've purchase the product in October, you will have to purchase the upgrade as well.

All users who purchased Acronis True Image Home 2010 between July 23 2010 - Aug 23 2010 at full retail price without discounts, via our official resellers*, official online stores and authorized retailers* are eligible to receive the product upgrade free of charge. To receive the upgrade, you should make an inquiry to Acronis Customer Central. Please have your proof of purchase ready. List of official Acronis Resellers can be found at Acronis Resellers Locator.

Customers who purchased from an online store between July 23 2010 - Aug 23 2010 will receive a discounted upgrade offering via email. This is a confusing moment in the Upgrade policy, so I'll try to shed some light to the situation: 

Not long ago before the Acronis True Image Home 2011 release our Sales team implemented the discount for the full version of Acronis True Image Home 2010, which we normally don't do. This promo discount lasted from July 23 to August 24 (release date). For all the Customers who purchased the product with the discount we sent an offer to upgrade to Acronis True Image Home 2011 for around $10.

So in both scenarios: 
   a) you purchased discounted Acronis True Image Home 2010 + upgrade 2011 (which is not the must, you can still use 2010 version, it's still fully supported)
   b) you decided to wait for the new version and purchased Acronis True Image Home 2011 full version
the final price will be absolutely the same.

In case you didn't receive a message with the link to the discounted upgrade, please let me know via PM - I will be glad to help you with it.

You can find more details about Upgrade policy here.

I would also like to notify you that you're opinion and questions regarding Acronis True Image Home 2011 upgrade policy is very important for us. We would like to have all this information stored in one place - it will allow us to address your concerns in a timely manner. So we would appreciate if you could refer with all your concerns and feedback to the Main Upgrade Discussion Thread.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 08/26/2010 - 08:32