2010 Build 6029 install with Windows 7

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

The installer want to stop windows explorer which is windows? I choose continue but then after a reboot the program doesn't run? How did other people install in W7??

Thanks, Rich

Thu, 11/12/2009 - 13:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Richard,

Do not worry, I will help you to resolve this situation.

First of all, please make sure you're installing the latest build (6053), which is available here. To get access to updates you should first register Acronis software. We had some issues with 6029 build installation, that's why I'd recommend you to install the latest build.

Please make sure that you completely uninstalled your previous version via Add or Remove Programs option in Windows Control Panel.

If the issue still persists with the latest build, could you please provide me with the screenshot of the error regarding Explorer?

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

Also, what exactly happens when you're trying to run the product? Do you see any error messages?

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 12/15/2009 - 12:42
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