2010 Plus Pack: "installation interrupted"
I purchased and downloaded PlusPack for TIH2010 but when I try to run it, it says the installation was interrupted, try again. Retries do not succeed. I am using Vista Ultimate 64.
I have xp - same problem until I installed latest build 6053 of ti then the plus pack.
I think both builds have to be the same. works now!
richg
Yes, if the latest build to acronis 2010 (6053)is not installed the plus pack will not work. I have finally got Acronis plus pack working..TY..
I went through getting an install log to send to support but mail at support is rejected.
WHAT A MESS!!
SUPPORT --PLEASE RESOPND!
_________________________
I tried everything you said but still does not inst all build 6053 5055 will install but plus pack needs latest build. attached is log file.
thanks richg
--------------------------------------------------------------------------------
From: noreply@acronis.com [mailto:noreply@acronis.com]
Sent: Monday, January 04, 2010 9:37 AM
To: richg15@verizon.net
Subject: Forums :: new comment for your post.
Richard*, please check for the answers below:
Quote:
1. I would like to get a refund. If I can get answers -- how does one apply?
According to our Refund Policy you are eligible for the refund during 30 days
starting from purchase date. It's related to Home versions purchased through
Cleverbridge online store only.
If you wish to receive a refund, please contact us [4] via Livechat (I have
checked that you are eligible for support via this channel). Please chose
Start Here -> and sort the issue with the product; then choose your 2010
version and you will be prompted to use Live Chat.
Quote:
2. I really would like an answer to my ticket which I made a while back and
never got an answer. I can even find how I got the ticket last time buried
away in this website.
I have found your cases in our database. The second one is the similar with
your post here, and the first one is related to interrupted installation.
Quote:
3. Acronis has the worst customer service I ever dealt with. I purchased
almost every update they ever had and sometimes the product worked to my
satisfaction and if it did not work I found a way to make it work but this is
it I give up I am not getting a response the plus packed does not work(
INSTALL) and I am going without backups. I would love to get all the money
back for the 12 registered products I have. I keep getting reminders about
50% off this and good aCRONIS deals there in my e-mail but I never get an
answer to my tickets and recent request for support.
I can understand the inconvenience you experienced and would ask you to give
us one more chance to resolve the issue. Let me describe what I found
regarding the situation:
1. Installation interrupted is just one of common error messages, which may
lead to different causes, that's why you have found many requests with the
same error message
2. Each situation with interruption can be investigated by analyzing
MSI log. To give you the exact solution we have to figure out the exact step
where installation fails.
Anyway, here are some common solutions to the issue:
1. Please delete all files in \Documents and Settings\[Account Name]\Local
Settings\Temp\ folder. Please note, that the folder may be hidden, you can
open it by issuing Start -> Run -> "%temp%" command without a quotes. If some
files cannot be deleted, please reboot your computer and repeat deleting.
2. Completely uninstall all previous versions of Acronis from your PC. We
should install Plus Pack and 2010 version on the clear system:
Remove Acronis Secure Zone if there is one (note that Acronis Startup
Recovery Manager will be deactivated automatically).
Download the Windows Installer Cleanup Utility package [5] and install it.
Select the Acronis product you are trying to install and hit Remove.
Run Windows Device Manager (Start –> Control Panel –> System
–> Hardware –> Device Manager). Right-click on Acronis True Image
Backup Archive Explorer and select "Uninstall" item.
Download Acronis Clean Up utility from
https://www.acronis.com/r/support/en/kb/958/AcronisCleanUp.exe [6], copy it
to a separate folder and run. Please note that you should be logged in using
an account with administrative privileges when running the tool.
Follow the on-screen instructions to complete the cleanup process.
If this does not help, let's collect MSI log, please find the instructions
below:
- Launch the installation file
- Once the Acronis product installation screen appears, right-click on the
name of the component that fails to install. You should see two options
there: Install and Extract. Select Extract
- Select the path for extracting the component and click Save
- Go to the Run prompt (Start -> Run) and issue the following command:
msiexec /i path&msi-name /l*v log-name.log, where the path&msi-name is a path
and name of the file you extracted in steps 2-3 and the log-name is a name of
the log file to be generated. The log file will be saved to the folder where
you extracted the MSI file.
For example if you have extracted the AcronisTrueImage.msi to the C:\
directory then you should run the following command:
msiexec /i C:\AcronisTrueImage.msi /l*v C:\inst.log
Solved issue. Logged on to my purchased and registered software and downloaded the update for 2010 Acronis then installed the plus pack and it worked like a champ..
Good Luck all.
Hello all,
Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
If you had Acronis True Image Home 2010 installed before purchasing or downloading Acronis Plus Pack, please make sure you have the latest build of Acronis True Image Home 2010. (See Downloading the Latest Build of Acronis Software). Acronis Plus Pack can only be installed over the same build of Acronis True Image Home 2010.
Please see this article for more information.
If you experience any difficulties in installing the software, please obtain .msi log file of the failed operation. This article contains the description on how to analyze the log file. If you are unable to find the appropriate strings in the file, you may attach the file to your post, and we will provide you with a solution.
Richard,
It is not clear, were you able to install the application or not?
We are looking forward to hearing back from you.
If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.