2010 recovery media : small issue "Turn off computer" doesn't work in certain scenario

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Short version: what command is actually issued when one hits the "Turn off computer" button from the Acronis boot loader menu in the recovery CD? What could cause it to fail when clicked?

Long version: This issue doesn't actually impact the intended application, but is more of a, "Ï wonder why that's so...".

When booting using the 2010 recovery media, at the Acronis boot loader menu selection, the "Turn off computer" option doesn't work on a certain computer. When I click it, it actually seems to proceed immediately to load Acronis True Image, as though I didn't click the "Turn off computer" at all. So I rebooted and tried the Ctrl-F4 shortcut: same result! it just skipped and booted into Acronis True Image 2010.

At first I thought was just a bug, so I tried the same CD in another (second) computer; it indeed worked, it powered off. I tried it in another (third) computer and it too, worked.

  • Gigabyte EP45-UD3 (P45/ICH10) (first computer, the one I noticed this behaviour on)
    - verified a backup 'ticked the shutdown after complete button : succesfully powered off
    - cannot click "Turn off computer" option from Acronis boot menu.
    - changed boot parameter to remove quiet - then at the shell, I issued poweroff command and the system shutdown sucessfully.
  • Gigabyte EG41M-S2H (G41/ICH7) (second computer)
    - verified a backup 'ticked the shutdown after complete button : succesfully powered off
    - can click "Turn off computer" option from Acronis boot menu : succesfully powered off
    - changed boot parameter to remove quiet - then at the shell, I issued poweroff command and the system shutdown sucessfully.
  • Gigabyte EP35-DS4 (P35/ICH9) (third computer)
    - verified a backup 'ticked the shutdown after complete button : succesfully powered off
    - can click "Turn off computer" option from Acronis boot menu : succesfully powered off
    - changed boot parameter to remove quiet - then at the shell, I issued poweroff command and the system shutdown sucessfully.

so there's just an odd one out.

I then replaced ATI 2010 CD with the old v10 and repeated the above tests (with the exception of the first one, verifying a backup). I got the same results as above, that I can turn off the second and third computer from the boot loader menu.  On the first computer (i.e. troublesome one), I get a different result: immediately upon trying to execute the  "Turn off computer", it get an error message and beep:

Acronis Loader: Unable to run Boot menu.
Press <Enter> to continue...

If I hit enter, it continues to load Acronis (just like 2010 automatically appears to do so). Any ideas as to what would cause the Gigabyte EP45-UD3 system to fail powering off when that boot menu option is clicked?

Mon, 09/28/2009 - 12:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 843

Hello Ozzy,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Our CD uses the following command to shutdown the system:

poweroff [-d<delay>]

Where -d delay interval for shutting off

In your case, this issue can be fixed by special ISO file with Standalone Version of our program. Could you please register your product at our website so I can send it to you?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thu, 10/01/2009 - 10:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 25

Hi Alexander,

No problem. I don't expect an instant reply as I'm a trial user at this stage.

Regarding the command, just to confirm, I'm referring to the 'Acronis Loader' menu where you first interact to select whether you want to load the "Full" version, or continue to load windows. On the bottom left of screen there's the "Turn off computer" option with an XP-style power button graphic. This is the option which doesn't work. I have confirmed with another user with similar Gigabyte motherboard and the same issue is present. In addition, I've asked someone else with a separate manufacturer's board to test the option and it does work, so I'm of the opinion it's some sort of compatibility issue with the bootloader perhaps... and the power management used when one clicks the "Turn off computer".

However, just to note, if I select load Acronis True Image (Full) from the boot menu, and select a task (e.g. verify a preexisting backup) and tick the  'shutdown when complete' tick-box, the system does shutdown as expected, so this element is no problem, just curious as to why the boot loader option doesn't work.

As mentioned, this is just a trial so I can't register. However, there has been no major problems so a purchase is likely in the next fortnight as i'll be buying it for someone else.

Are we on the same page, i.e. is poweroff used in the bootloader menu for the "Turn off computer" boot-menu option too?

Thanks.

Thu, 10/01/2009 - 13:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Ozzy,

I have sent you the link to ISO file via PM. Please let us know the results!

Thank you.

Fri, 10/02/2009 - 06:09
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 5
Comments: 25

No luck Alexander; sent detailed reply via PM.

Just for a visual display, attached is what I refer to as the small issue.

Cheers

Attachment Size
5811-85603.jpg 34.24 KB
Fri, 10/02/2009 - 08:55