2012 Old problems reappearing
Problems started after updating from from ATI 2010 to 2012:
1. Backup error messages saying ATI had an error and was going to close, but "Xing" out of the message program runs to completion. Appear to have completed normally although I didn't check file by file. With update 6131 the messages stopped. About 1 month ago they started again Plus a new problem (which is very bothersome) ....
2. ATI refuses to back up my C:\Windows directory and its subdirectories. The log says that the program is locked out by the running processes (it lists all the running processes).
3. After working perfectly, I now find that the "Shut down computer after completion" check box no longer works if checked after the BU starts. Before, I could check the box after the BU started and go to bed knowing the computer would be powered down.
4. Scheduled backups STILL do not wake my system from a Sleep, despite this feature supposedly being implemented in update 6131.
I see that there is a newer update for 2012. Have downloaded it and will install to see if any of these problems are fixed, but none of the listed changes for 6154 address these issues.
The only changes to my system have been the usual Microsoft Win7 updates. Am on a Win 7 x64 PC, 12GB memory, 4 internal SATA HD. Two internals used for scheduled backups, and monthly drive C clones done to an external SATA.
What really frosts me is the lack of free email support once the initial purchase period ends. I had communications about some of these problems after 2012 first appeared, and was told to wait for the first update. One was fixed but has now reappeared along with two others. It's getting tiresome to constantly have to fight to get the program to run properly. Maybe Acronis no longer cares about business from personal users. If so, they will find this segment of their users reciprocating.
6rtury
