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2012 Will Not Install

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Purchased the 2012 Upgrade and received the serial number. When I tried to install, it asks for the serial number, I insert it and it says that this is an upgrade serial number and that I need to insert the serial number from the product I am upgrading from. I insert the old serial number (v9.0) but it does not allow me to update. (the next button does not become available). The number is correct, I even copied and pasted from "My Account" on the Acronis web site.
I can't install the 9.0 on my Windows 7 in order to upgrade, so I'm kind of stuck at this screen.

Using Windows 7 (64 bit)

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You should contact Acronis support. You don't need to have any prior version installed before installing 2012. In fact, it is better not to.