3TB drive - can not recover C: partition

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

The support group at acronis needs a lot of work. They are not IT professionals, and they don't know their product. I've just had 5 chat sessions and nothing got resolved. try this and try that - no solutions.

The last session - they left me hanging for 30 minutes with not even a "working on it" - no answers at all. I can't understand how they stay in business.

NET: I believe you can not recover a C: drive if your .tib file is on a GTP disk, because the unix environment doesn't have the drivers for GTP. And you can not restore the C: drive with out using the standalone environment.

Why can't they say just that? Instead they just leave you hanging.

Dissatisfied customer!!!!

Fri, 12/16/2011 - 20:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Chris,

Thank you for your post.

I am very sorry to hear about these issues. I checked the case and it appears there was a technical problem from our side, we are very sorry for not following-up immediately.

I have checked with the support representative working on your case and we will contact you ASAP.

Please let me know if I can assist you with anything else today.

Thank you.

Mon, 12/19/2011 - 12:12
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