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About registration of True Image Home 2014 in Hong Kong

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Hi, I am from Hong Kong, and i bought a box set of True Image Home 2014 a couple of year ago and put it aside without register the product. However, because the registration website (www.version-2.com/ati/reg) is through the your previous Hong Kong agent (VERSION-2 CO LTD), this company is no longer the agent of Acronis products, and their link is closed already, I am unable to register my product in order to get the full serial number. I tried your link of product registration for box set with 14/16 digits code, but still failed as my code of the product is something like A056-3J3U37-XXXXXX which is not recognised by your system.

Also, I tried to contact Hong Kong Acronis, but it is all phone recording, or I need a "SUPPORT ID" in order to get any further. In conclusion, not possible to have a person to pick up my call.

Please advise what I can do.

Thanks.

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Tim, please see KB document https://kb.acronis.com/content/1832 which may offer you some more options with getting your product registered.

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Hello Tim,

Thank you for your posting! Could you please provide me with your activation code in PM, I will check it.

Thank you,