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Accessing saved backup on WD NAS and Acronis stating file is courrupted. Help!!!!

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Hi,

I have issue I need desperate assistance with and hoping someone can help or point me the right way.

To give a bit of background, I chose Acronis because of its ability to save drive images/backups on network shares. This seemed to be best one amongst the others on the market such as clonezila an Norton Ghost.

I an running a home network and have three windows based laptops, two are running win 7 and one is running win 8. I connected via a workgroup using a wired Ethernet cables using a BT Hub 5 router. I also have Western Digital cloud based NAS attached and use this for back ups and media streaming etc etc.

The reason I have select this software because it was one of the few softwares that allowed me to restore and backup from network shares, in my case from the WD NAS. I have created a share on the NAS and called it "DATA" I have then successfully backed up my computers harddrive to it and my hard drive was showing 30gb in windows but it backup only 10gb and completed.
I did some research and concluded this was normal because of compression I then formatted my computers hard drive, did what i need to do with it and then tried to restore the drive back to its original state as per the back up I did earlier. This is when I ran in trouble. I have used the USB flash disk and CD created in Acronis media builder tool. What happens I am able to select the backup saved on the NAS but when I click on the next stages I get an error to say the file is corrupted. The software then allows me to go through to the next stages when i click cancel, however after each step I keep getting the same error but at the end it says "operation succeeded" but my computer is not recovered.

The folder where this backup is saved on the NAS has public access which means it has full read and write permissions. I have accessed the NAS from my other computer and I am able to mount the backup it and see it with no issues but whenever I try to go to recovering I get the same error.

What could be causing this and How can I restore my system? I have attached the photos of the errors I am getting. ~I am desperate to get this resolved. The long term idea was to use the software to keep disk images for if I have hard drive crash or I regularly reload client computers windows OS this would have saved me using a physical drive and everything could be stored on the NAS and then recovered onto the computer the image came off etc and testing this and its failed on the first go.

The photos may shed some light.

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Screen shots in sequence of the steps.

If within 30 days of purchase, you can contact Acronis for support.

Also, with recovery issues, Aconris will help even after the 30 daiys.

Contact Acronis support for help and advise you have a recovery issue.

Added edit
Here is more specific help from user "Joey" on how to contact support.. Ignore the comment about sectors as it does not pertain to you.
http://forum.acronis.com/forum/92646#comment-280776

You may have issue with network dropout, USB drivers, or poor transfer cable quality:

https://kb.acronis.com/system/files/content/2005/12/1517/png_1.htm

I have the same problem with the WD MyCloud. This is because of the proprietary file system used by the NAS, I believe. A workaround is to first copy the TIB files to a USB disk to recover.
For this and other performance reasons, I switched to Synology and repurposed the 4TB disk of the WD MyCloud NAS. I am not looking back...

GroverH wrote:

If within 30 days of purchase, you can contact Acronis for support.

Also, with recovery issues, Aconris will help even after the 30 daiys.

Contact Acronis support for help and advise you have a recovery issue.

Added edit
Here is more specific help from user "Joey" on how to contact support.. Ignore the comment about sectors as it does not pertain to you.
http://forum.acronis.com/forum/92646#comment-280776

Hi, Thanks for the advise, I was unaware I as able to do this, I managed to get a refund on the program because it was not compitable with my WDMYCLOUD NAS. I couldnt get refund on the NAS so it had to be the program. Shame really, Its well recommended and looks awesome but for some reason it has na issue with private shares on the Western Digital Cloud/NAS.

Enchantech wrote:

You may have issue with network dropout, USB drivers, or poor transfer cable quality:

https://kb.acronis.com/system/files/content/2005/12/1517/png_1.htm

Hi,

Thanks for trying to help, but, all you did was throw in a bunch things that could be the problem without really giving a way to narrow it down or find a sloution, Maybe you didnt read my original post properly. There was no USBs involved, Cable quality is the standard industry and Network drop outs are monitored.

Thanks anyway.

Pat L wrote:

I have the same problem with the WD MyCloud. This is because of the proprietary file system used by the NAS, I believe. A workaround is to first copy the TIB files to a USB disk to recover.
For this and other performance reasons, I switched to Synology and repurposed the 4TB disk of the WD MyCloud NAS. I am not looking back...

Dear Pat,

I would like to say many many many thanks for your suggestion and taking time out to write to me, due to your suggestion I was atleast able to restore my system back to how it was. I was lucky enough this backup only held basic OS file and therefore the TIB fitted into flash drive. If it had been other data which some of which is above 400gb then I would have def struggled moving to a usb etc. I have therefore got rid of the program because I have had my NAS for some time and unable to refund/swap that however the program was just purchased and was therefore with my 14day cooling off period. I am now looking for a software that will work my NAS. Shame really, It was good program and they should really try fix the issue for this type of NAS.