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Aconis 2010 Home - Vista 32 Bit - Blinking Cursor Blank Screen

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Thanks in advance for your help - my small business is now going on 9 days without computer and I am losing my mind...please help if you can!

1. The latest - just got blinking cursor blank screen again

2. What worked - I had to do the following to get it to work - Recovered Windows using Gateway Recovery discs - download ACronis 2010 home - validated and recovered my full backup (not the 40 incrmental backups)...it worked! That got me to June 9th - trying to get computer to July 21 or 40 more incrmental backups

3. Since it worked to June 9th - I was still able to use and see Windows - so I tried then to restore 40 incremntal backups the same way...

what happened - well, i checked validate and it validated the perfectly fine and complete, I wasn't at my computer - it didn't finish - when I checked log it said validation fine, now will do restore but must reboot within 10minutes or will stop operation, after 10 minutes of time the log said warning operatin terminated (or something along those lines) because I didn't manually reboot...

so thinking that all files validated fine, I tried 2010 restore again, this time I unchecked validate because it takes so long to validate again and it just validated all files fine...

What happened? same as before...goes through entire process, computer shuts off with no errors that i am aware of, I come downstairs hours later it's blinking cursor blank screen again

I can boot to 2010 disc only now - won't boot into windows, When I just check to see what's in c: drive by going to backup portion fo Ac 2010 - it says the disc is empty

So you know I have goine through this procedure many different ways and everytime all my files validate fine without an error...

When my full backup restore worked just to June 9th, I had to do validate and restore together but it worked fine...

My questions is do I have to manually restart computer after validating within that 10 minute window or the process doesn't work?

Do I still always have to validate now? even though I have validated several times without issue (except that it didn't work)

Can anyone please help?

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Hello Kevin,

Thank you very much for your post. I will do my best to assist you.

Please accept my sincerest apologies for the delay.

There is no validation time-out, the reboot must have been caused by something else, unknown at the moment.

I have found your open case with us and our Support team is working to resolve the issue.

If you need additional assistance, please let me know.

Thank you.

Kevin,

1. What your current status? Can you boot into Windows?

2. Does your full backup include all the partitions on the disk?. In other words, in Restore mode, when you choose the partitions to be restored, is the really small size boot partition also one your choices? This would be in addition to the large user partition and the track0/mbr option.

3. The restore of your system disk/partition should be performed when booted from the TI Rescue/Recovery CD. Do not perform when booted from within Windows.

4. You mention a backup of June 9 plus 40 incremental. I am assuming that your June 9 backup was a full and all the remaining backups are incremental belonging to this June 9 backup.

5. When TrueImaage restores a partition, the first thing it does is to delete the existing partition; and then restores starting with the full base backups and additionally restores any incrementals in the chain up the point of your selected specific backup file. If incremental #40 is the most recent backup and that is what you restore, then point TI to the #40.tib files as your chosen backup file. TI will then install the original base (June 9) and all the more recent backups. This will be done in one pass. At this point, I would not choose any of the options to validate nor check the system after restoring.

6. When validating (backup phase), think of your backups as a chain. If you need to validate a specific time period such as #25.tib, then TI will start with the original base backup and process the backups 2-25 inclusive--in sequence. If any of files are corrupt, the chain is broken at that point and the backup chain is only good from the base to the point of break. In the validation fails, then you usually redo the validation beginning with the base full backup. If it passes, then move the check point to further up the chain and validate that group. If it passes, you keep moving the checkpoint up the chain until you find the one which is causing you all the grief. So if #30 is bad, you can restore #29 and that restore will include base full plus 2-29. Additionally, you may be able to use the Explore option and may be able to drag/drop or copy/paste some of the files from the failed backup to a destination of your choice.

..If you want to restore backup #40, the chain consists of original base backup and all incrementals 2-40 inclusive. In order for #40 to be validated (or restored), then all 40 files must be free of corruption.

As you can see, 40 is a lot of files to be checked and if you have automatic validation set as an option, then each time an incremental is created, the validation occurs on the current file plus each prior backup file and the validation time becomes longer with each new incremental.

In my opinion, in the future, I believe you would be much safer if you did your full backups--maybe once a week or every two weeks and limit the number of incrementals to no more than 7 or 10. Much of the validation can be set so done as part of the backup. It is also wise to perform some additional validation when booted from the TI Rescue Recovery CD as it is this method which will be performing the restore.

Thanks for the response...

The latest now...

I was told to validate seperately...

I validated at the 17 backup...it said validation successful

I then tried to validate to 40, and it said validation is successful!

I got excited, that was the first time I validated seperately through all of this (without restoring)...

but since it just finished validating, it I tried to restore...it went all the way then it said Error, Operation failed...

1. As I understand it, it would not validate unless all 40 backups were good and in order, none missing etc....is this true?

and with everything else I have tried with boot dics and windows...restore is still not working
2. Am i selecting things wrongly? I usually check both partition and MBR & track 0 and restore disc signature is checked,

3. I chatted today with tech support and the guy said that the latest 2010 bootable media should work...he said it was different from the one I got from chat support about 1 and 1/2 weeks ago...

Is there a new bootable media and will that be the difference?

He said I needed to validate again with this new bootable 2010 which I did and it again was successful to the 40th backup...I now have about 3 hours to go on restore which I started right after...

so I will soon see if this new bootable 2010 will work

4. Your question number of number 2 in above response is something I am not sure of...I think I remember seeing a small partition at that window but i couldn't choose it

I think I follow all of your other things...thanks!

Kevin

now

Kevin, I cannot work out from any of your posts what has lead you to (try to) restore your computer. One common mode of computer failure is that the hard drive starts to go wrong. Files that you try to write to such a faulty hard drive often end up corrupted so attempts to restore your computer by whatever means are doomed to failure - until you replace the faulty hard drive, that is. Maybe this is your problem, or maybe is completely different - it's impossible to tell.