Aconis True Image Notify

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Good Morning All,

I am a relatively unsophisticated user of ACTIH 2010. Every morning i get the following message in a notification window on my Desktop:

"Acronis True Image Notify has encountered a problem and needs to close..."

When i click on "To see what data this error report contains, click here." i am able to get the following information.

Error Signature:
szAppName : TrueImageHomeNotify.exe szAppVer : 13.0.0.5055
szModName : unknown szModVer : 0.0.0.0 offset : 00000000

Error Report Contents:
C:\DOCUME~1\Chris\LOCALS~1\Temp\WER5a20.dir00\TrueImageHomeNotify.exe.mdmp
C:\DOCUME~1\Chris\LOCALS~1\Temp\WER5a20.dir00\appcompat.txt

I have googled the exact phrase, and apparently there is no post on the web that matches this, which i was surprised to find out.

I have acronis doing incremental backups every night, so i assume it has something to do with that process. The backup files are in place, and i have actually restored a back before using acronis, so i don't believe the actual backup process itself is failing.

I scan nightly with Windows Defender and AVG Free, so i'm not sure if either one of those may be causing a problem.

I would like to be able to diagnose the cause of this error message and fix the problem, but i don't really know where to start. Any help you may be able to provide would be greatly appreciated.

I also searched for the first error message in the forums with no luck.

Mon, 03/08/2010 - 13:00
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Christopher,

I'm sorry for the delayed response. Let me assist you with this issue.

This situation is related to the crash of True Image notification component - that's why your backups are not affected.

First of all, please make sure you use the latest build (6053), which is available here. To get access to updates you should first register Acronis software.

We have fixed some common issues in it so probably it will help you to overcome the situation.

If crash still occurs, let's investigate the situation and collect the following information: 

1. Acronis Info tool output:

Please do the following in order to collect the information:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

2. Crash dump:

- Reproduce the issue (application crash);
- Do not close the "Application has stopped working" window;
- Run Task Manager (press Ctrl-Shift-Esc buttons);
- Go to "Processes" tab and right-click on the crashed process;
- Select "Create Dump File" item from the menu;
- Pick up the .DMP file created and send it to us;
- Open Start->Run (or press Windows-R buttons) type "%USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive" string without quotes and hit Enter key
- After that you will see a folder (or a few folders), the name of which starts with "Report"
- Please collect Report.wer file from the last created folder
Please note that you may add the two collected files into rar or zip archive file.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Tue, 03/16/2010 - 09:06
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