Acrnois Support Issues

Acronis begins their limited support period starting with the date of purchase. I purchased an upgrade to 2015 at the end of June 2015 and didn't plan to install the software until sometime after Windows 10 was released. I opened a chat session and requested support begin starting with the installation date and received management approval for this. I backed up my Windows 10 upgrade during August and had difficulties which resulted in file corruption during a restore and loss of the boot drive and files. Because of these issues, Acronis thinks I have installed their software on 3 computers even though it is only installed on one computer. Attempts to get help from Acronis fail because my support period expired during July. I can't email support for this and need my installation count to be reset to zero. During a chat session, the individual chatting with me denied that their management had agreed to extend the support period. If this isn't resolved, I will have to look for an alternate backup solution.

My advice to anyone purchasing Acronis is to wait until they are ready to install the software because of the short time allowed for support.