acronis 2010 full backup won't recognise usb external hard drive

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hard drive is an external WDCWD2500KS-00MJB00
Booted from recue media

does not show up on drive list ?

ATI 2010 says it is at the latest version - I have +pack installed

Can anyone help please ?

Stephen

Sat, 01/09/2010 - 17:00
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I had the same issue. Hit F2 when re-booting to enter cmos setup. Found a setting that said USB Legacy support was inactive and I activated it, saved and exited cmos. Re-booted with TI 2010 CD and ran the safe version. When doing a restore the external USB hard drive was now present and browseable.

Hope activating the USB legacy support in cmos resolves this issue for you!

By the way, I have not been able to restore by back up image successfully and am still looking for solutions after two hours of forum reading...this product should not be sold!

Sat, 01/09/2010 - 19:22
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i'' try that - thanks - good luck with your problem - one thought can you try mounting your backup image from another PC with ATI 2010 loaded ? - trhat is how i test my archives

Stephen

Sat, 01/09/2010 - 22:10
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1.0 out of 5 stars Total failure when I needed it; no support, October 26, 2009
By MikeC (Maryland, USA) - See all my reviews
This review is about the previous version, True Image 11 Home. I am putting it here as a warning to other would-be buyers.

My motherboard died, and took the video card with it. After replacing both, the PC would POST and open the Windows splash screen, but then a blue screen flashed on and the PC rebooted (too fast to read the screen), and repeated the cycle until I hit the power switch. Eventually I gave up and reloaded Windows (XP Pro sp2), successfully.

Then, rather than reinstalling and reconfiguring all my programs, a several-day job, I tried to use my most recent True Image 11 Home image stored on an external USB hard drive. Trying to run it from the boot CD, and selecting the full backup image from a USB drive, I got:

"The selected partition contains the following error: run list corrupted. Please note that you cannot change the file system and size of this partition. It is recommended that you check these partitions after restoration with your operating system disk tools."

Oddly, it did offer to restore the image to the USB drive from which I was trying to read it.

On the Acronis on-line forum, I found someone else had gotten the "run list corrupted" message, and he was advised to CHKDSK c: /r on the C drive. I did so, but it did not help.

I added my problem to the thread over three weeks ago, and so far have heard back not a word. I bit the bullet a restored my PC tediously from scratch. I did NOT re-install True Image. Why bother? What good is a drive image if you can't restore it? It's like having car insurance and not being able to make a claim. I just wish I hadn't bought 3 copies for my 3 PCs. I don't know if the other 2 installations would work, but I'm not inclined to find out. A big waste of money.

http://www.amazon.com/Acronis-True-Image-Home-2010/product-reviews/B002…

Sat, 02/13/2010 - 13:05
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Legend
Posts: 172
Comments: 11125

stephen c,
Visit your registration page and download the iso file and burn the file to CD. This iso file has many of the new drivers for the newer hardware.

Rob,
Do you have a posting which describes your problem with TrueImage? When restoring your system drive, best results are obtained when booted from the TI Rescue CD.

Sat, 02/13/2010 - 19:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello all,

I understand the question and will do everything possible from my side to solve the issue.

Stephen c as GroverH suggested please download ISO image based on ISOLinux from your account under registered products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following article for more details. I have also sent you ISO image via PM.

Francisco if I understand you correctly the internal drive is not recognized under Acronis bootable disc.Is it correct? I have sent you ISO image based on ISOLinux loader via PM too, it has better hardware support and it will certainly solve the issue.

Let me know if you need further assistance.

Thank you.

Sun, 02/14/2010 - 07:02
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 21

still can't see my external WD or seagate drives

nor can i do on line backups - see other threads

this piece of software is the worst i have ever bought - ACRONIS - you have lost me and my company as a customer (i have been a customer for 6 years now), if i have no faith in the backups i am doing - what is the point. If i go to restore an image - i no longer think - "wonder how long it is going to take ?" - but "Oh my god - I hope it can read the tib file or even find it " - I can't support myself or my clients that way !

- look how long it took you to even reply to this request ???

Stephen

Sun, 02/14/2010 - 14:17