Acronis 2010 HD boot cd keeps rebooting on Dell Optiplex Win 7

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We are an OEM shipping Acronis 2010 HD with our systems. We use Dell computers on all our systems. On recent Dell computers with Win7, when booting with the Acronis 2010 HD boot CD, the computer just keeps rebooting to the Acronis menu when trying to start the Acronis backup/recovery program. Attached are the system report files generated.

Mon, 01/24/2011 - 15:02
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Hello Bryan!

Thank you for finding time to report about the issue, we really appreciate it. I understand your concern, and will be glad to help you.

We're aware of the issue you've specified, and already managed to find a solution for it - it's a customized bootable media. I will send it to you via PM alongside with the instructions in a minute. This is important for us, so we'd appreciate if you could kindly keep us posted regarding the issue state.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Tue, 01/25/2011 - 18:22
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We had to ship the one system we were having problems with so I can't verify it on that one, but we have more coming up so I will keep you posted.
Thanks,
Bryan

Wed, 01/26/2011 - 13:47
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Dear Bryan,

Thank you for the update. We'll wait for news from you.

Should the issue remain, please gather Acronis Linux Report and send it to me directly, I'll have Development team check it and build a custom media for you.

Thank you!

Wed, 02/02/2011 - 21:43
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I had a chance to try out the ISO that you instructed me to download (Acronis Home 2010) and it resolved the problem. The OEM disc we had kept rebooting, but when I used the new one, it booted fine. Will you be creating an OEM ISO that has this fix?

Bryan

Tue, 02/08/2011 - 18:40
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Hi, I have exact same issue with the Kingston supplied OEM boot CD on a Dell Latitude E4310 - can you please help? Thanks, J

Mon, 03/14/2011 - 20:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bryan and J,

Thank you for replying. I will definitely help you.

Bryan, OEM versions based on Acronis True Image 2010 Home are also updated, you can download the latest build from your manufacturer's website.

J, unfortunately I could not find any registered products in your Acronis web-account. If you could get back to me I would really appreciate it.

Should you need additional help, please let me know.

Thank you.

Wed, 03/16/2011 - 13:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi, sorry - only just bought the Kingston upgrade with their OEM version of your software to move my data to the SSD drive - I happened upon the thread and just hoped you might be able to help.

Regards, J

Wed, 03/16/2011 - 21:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello j-g,

Thank you for replying.

I would recommend to check Kingston's for an updated version. It is possible they have the latest version there.

Please let me know if you need additional help.

Thank you.

Mon, 03/21/2011 - 07:03
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.