Acronis 2010 not working - says it needs to reboot to clone and nothing happens

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Acronis True Image HD 2010 came with a sold state drive I bought. (ADATA SP900 128GB) I am trying to copy my current C: drive from my hard disk drive to the SSD so I can get rid of the HDD. Here is the sequence of events:

-I open Acronis, select clone, select automatic and select my HDD as source and SSD as destination. I uncheck the S: partition ("stuff" -- movies, music, etc.)
-Acronis shows a progress window and a taskbar icon that says "Scheduled task has started" and then it says "0% complete"
-After a few seconds to a minute, the taskbar icon has a popup that says "Reboot required to complete this operation." If I don't restart in 10 minutes, it will be canceled.
-I click the reboot option and the progress window says "Operation completed successfully" and within like 2 seconds the computer shuts down
-When it reboots, in DOS it says "Starting operation system... starting Acronis loader
-Takes me a screen with Acronis icon that says "Loading please wait"
-Turns into a sky blue screen with a yellow cursor pointer and a box that says "EN" in the bottom right corner. I can't click that box or anything.
-Few seconds later, computer shuts down and restarts like nothing ever happened. No messages or dialogue from Acronis. Nothing on my new blank SSD.

WHAT THE HELL? Help please? I only bought this SSD because it came with this software and my Windows 7 disk is across the country. And now it's not even working.

Sat, 09/01/2012 - 03:09
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If you can make a bootable CD from the installed Acronis product, it is best to do the clone from it. The reason it has to reboot your system to perform the clone, is to boot to a recovery/restore environment that eliminates Windows OS files from being in use. If you have an external drive, you also can perform a full disk backup to an image file (.tib) that can be restored using the bootable disk to your new hard drive after it is installed in the system. This is the recommend method for "cloning" a drive. Doing a full disk backup and then a restore of the backup accomplishes the same result as a "clone", but gives you more control over the procedure. If the new drive is going to be used in a laptop, the proper procedue is to place the new drive into the laptop and connect the old drive via USB or eSATA and perform the clone from the old drive to the new drive while it is in place in the laptop. The backup and restore method is still your best bet. If you use the bootable media to backup/restore/clone, be sure to pay attention to the drives, as the drive letters may be different while booted to it. Be sure NOT to clone you new drive to your old one, or you will have two blank drives.

Sat, 09/01/2012 - 04:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This is really a BS answer and BS support. So essentially what you're saying is that the feature called CLONE doesn't work and don't use it?  So, instead of the simple, straightforward clone process, we're all supposed to use this clunky workaround?  What if I don't have an optical drive?

On top of that, the version of Acronis True Image HD that is included with Crucial SSDs DOES NOT ALLOW FULL BACKUPs.  So, it suggests I by the full version. So, again, this is pretty poor customer service.

Sun, 12/27/2015 - 17:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Jonathan,

Most of the people on this blog are NOT Acronis employees.  They are ATI users who are willing to give their time to help new ATI users, like you, that are having difficulties.  You will find that there a lot of ATI users that have the same opinion as you with regard to the product and service.

I recommend you contact Acronis directly and complain to them.

I also recommend you follow JamesF's advice.  Creating the boot CD is straightforward and should only take a couple of minutes.

Sun, 12/27/2015 - 18:14
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