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Acronis 2010 unable to sense Transcend USB drives

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I backup the three team laptops with Acronis clone before major field campaigns so that we can do a full restore perchance we have a problem as all three machines are dual boot linux/XP. We use 250 Gigabyte Transcend USB external drives. Acronis 10 is real picky and wont see two of these drives while ACRONIS 2009 still sees all three drives. Does anyone have a good understanding of this please?
Thanks Peter

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You might try the ISO download available from both the 2010 and 2009 registration pages. Either or both ISO bootable media files can be downloaded and burnt onto CD as image files. These files have different and newer drivers than the major program download. These can be used to supplement or replace the Rescue/Recovery CD.

On the other hand, if you are saying that TrueImage Home 2010 Windows installation does not see the USB drives, then that may require a driver download from Acronis support via this forum. Advise.