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Acronis 2013 rescue media no longer supports mouse

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I created a new rescue DVD tonight trying to help another person with 2013. When I booted from my new DVD I had a mouse on the first screen to select TI, but when TI loaded I did not have a mouse. I have a wired USB Microsoft mouse.

Now I still have a rescue media made with TI 2013 created back in late 2012 (which is a CD), it works fine in the first screen and on the TI screen, so it seems to be a problem with the latest build, DVD vs CD, or back then in 2012 I had a wireless mouse.

Currently on 2013 build 6514

I have done a restore from windows and on the reboot this mouse works.

Any suggestions, also I couldn't seem to get around with the keyboard very well, could do a little, I think it was alt, left shift and num lock and could use arrow keys and enter.

Guess I can always use my old 2012 recovery CD.  Or I could upgrade and then may have a whole new set of problems, it seems every upgrade I have done comes with changes and problems.

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Hi Jerrold,
Hardware support is not dictated wholly on the part of Acronis. To ensure compatibility with current hardware, each new release of the Linux kernel may add or omit support for various controllers (storage, network and/or USB) are examples. This is why you might see variances in what one boot CD supports vs another. Your system BIOS can also play a role in this, although this is less so. Its sometimes possible to change the behavior based on a BIOS setting as well. Typically trying a different USB port is a good first step. Moving the connection form a USB 3 port to a 2.0 port (if equipped) can sometimes resolve. It is not possible to add USB and keyboard support into a BOOT CD, even WinPE... only storage and network drivers can be added per the product documentation. However, you may want to investigate support as the boot environment closely resembles windows. A later version of ATIH is another option. You can always download a trial of the current version and test compatibility with your hardware for free.

Thanks for the response, for now I will stick with 2013 as I have two old rescue cd's that work fine. Actually with the alt,shift,num lock I was able to move around.

Thought is was odd that on the first screen I could move the mouse to select options, but after selecting TI, mouse went away. Also, when doing a restore from windows and after the reboot, I have a mouse even though I don't need it at that point. My Microsoft mouse id a usb2, trying a port on front might be a thought. Wouldn't think TI would remove hardware from Linux, especially a simple USB 2.0 Microsoft mouse.

TI still did find my USB 3.0 external drive, that was good. Windows rescue disk doesn't find USB 3.0 drive, but I think it would if I plugged into a USB 2.0 port or it does allow me to load USB drivers for the USB controller. Haven't actually tried it as TI normally works for me.

Will hold off on 2015, have seen some issues with mouse support on it and it seems they took out my @date@ and @time@ ..... in 2015. I know I don't really need it with the sequence numbers and with the columns you can have with explore, but just something I like. Long ago I had a post script I created to rename with date and time. Been using TI since what I believe was version 7, still have version 8 on an old Compaq laptop that hasn't been turned on for 2 years or more.

Thanks, nice to have people like you answering our questions.

Jerrold,
For 2015 users, there is a date & time workaround for the file name.
Details at this link.

http://forum.acronis.com/forum/91956

Jerrold,

There is an updated ISO file for True Image 2013 available to download from your Acronis account. It is still listed as build 6514 due to a web design limitation but is actually build 6528. It contains a fix for wireless mouse and keyboard support as well as GPT disk recognition. It may resolve your mouse issue.

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I just tried that, downloaded from my long list of products. Loaded it and it still shows up as 6514 when I do an about, haven't tried to run rescue media. I have the Acronis Plus pack also, did not download it and have never used it.

EDIT

Looked at your post again and see you wanted me to download bootable media, I have never done that before, just built my media from the TI rescue prompt.  Not sure what this is, but am backed up and it's done burning now, will boot from it.

Another Edit:

Building bootable media from the account update was different than from within TI itself and that bootable media did let me use the mouse.  Actually went through process of doing a restore, but did not click on Proceed.  Was a bit surprised the USB 3.0 external was disk 1 and my C: was disk 2, so people need to watch closely.  Being an old assembly programmer I am use to starting from 0 which is what actually happens inside the program, but doesn't matter to me.  Spent over 40 years as software tech on mainframes, retired in 2003.  Last few years I did get stuck having to support server farms which I didn't much care for.  Had to get Novell and Microsoft certified, liked Novell the best.  No, actually I liked mainframes best and working with machine code, binary, hexadecimal.

Thanks for the help, that was a whole different method I haven't used before and I think I started out with version 7.

Hey Guys,
Thanks for jumping in... Joey, good catch/memory... I had forgotten about this.

Jerrold, 2016 will be released in the coming months.