Acronis 2014 A Big Disappointment
I purchased Acronis 2014 January 1, 2014 and was able to do one image of my C: drive. A month later, it would not let me do it. The program stops at "calculating' the time before doing the disk image. That is bad enough but I find that support does not exist. I know if I owned a company I would take pride in it and ensure that everything works and most importantly that my customers were happy.
I say support does not exist because I posted my Acronis 2014 problem on this forum on Friday, February 7 and have not had a response from Acronis. That was now 5 days ago. In looking at the forum I see that dozens of post similarly go unanswered. I stopped check when I went back as far as the beginning of December of last year. Post with No Answers!!!
I demand a refund of my money. I don't have time to wait months for a reply and for a back solution.
Actions I will take if no refund is given:
I will ask my credit card company to get my money back from Acronis. I paid real money for a real product. Faulty products and their companies do not warrant or deserve real money.
I will hit the web retailer review sections where Acronis is featured/sold and write about my experience.
I will write to the New York State Attorney General's Office and the Better Business agency about my experience with Acronis.
I will go to local retail stores and stand in front of Acronis boxes and tell any unsuspecting soul about my experience with Acronis.
I work hard for what I have and don't expect companies to be professional.
Lastly I look into a legal remedy with compensation for my trials and trouble.
Jose
Robert is quite right about this forum. I would recommend that you sit back and reevaluate your situation. I can sympathize with you about feeling you've been screwed. I've been there. Don't start by creating an adversarial relationship. You're here because you didn't understand the layout of the website. Remember this- when all else fails; read the directions. Next, don't threaten. Remember what Teddy Roosevelt said. "Walk softly and carry a big stick". You'll do fine if you deal with Acronis in a rational manner.
A little harsh, aren't you, Jose? As Robert Pendell and Phantomphixer have explained, you're in the Acronis Forums, not Acronis Support. I've been using Acronis for years and I've had my share of problems with the software but on "most" occasions the problem existed on my end, not with the software. I've been frustrated and aggravated many times with many different products but I've found that politeness and patience will achieve much more than a confrontational attitude. Another thing to keep in mind is that the more advanced a product is the more it will be subject to problems or issues. If the problem is with the software itself I can assure you that Acronis will want to find a solution for you and all others affected by the same problem. Also, keep in mind that no product or service is flawless. We all make mistakes.
I'm on Jose's side.
After my experience with True Image 2013, True Image 2014, and both updates to it, I'll never buy another Acronis product in my life again.
I paid real money for these products, and I don't appreciate getting this number of serious faults, and I especially don't appreciate getting no support.
I'm on Jose's side.After my experience with True Image 2013, True Image 2014, and both updates to it, I'll never buy another Acronis product in my life again.
I paid real money for these products, and I don't appreciate getting this number of serious faults, and I especially don't appreciate getting no support.
I've had some serious issues with every edition of Acronis TI, Classic Jets, including validated backups that didn't work, Acronis backups that couldn't be found by Acronis, etc, etc, etc. I know where you're coming from. I even stopped using it for a few years and on two occasions I reverted back to a previous edition of TI. I've never had a version of Acronis TI that wasn't full of bugs, which is why I always use other backup software at the same time. I seriously doubt that I'll buy any future editions. I'm simply stating that a confrontational attitude will invoke a confrontational reply or no reply at all. Aggravation, frustration and impatience will achieve absolutely nothing.
I'm on Jose's side too!!
Just look at Acronis's support commitment from their Customer Support Handbook:
"Support Commitment
"Acronis Customer Central is dedicated to providing the best Customer Experience in the industry. Our commitment is unwavering.
"Our Mission: To Create Customer Success.
"Our Vision: To be the undisputed leader in software service and support.
"The Customer is the Center of the Acronis universe. We guide our improvement efforts to establish and foster long-term Customer relationships. We orient all business processes to Customer needs and meet those desires to the fullest extent possible in the most effective way possible.
"Acronis Customer Central is focused on satisfaction and loyalty."
That is the biggest garbage and collection of untruths ever. Every statement is false, from my experience with customer service.
There is no support (unless you pay), and the latest Acronis backup is absolutley useless with so many faults it is unworkable.
I think I too will post web retailer reviews about this dreadful product and experience!
Well Rob, I can't disagree on the product support. The support should be for the life of the subscription, which would be for one year. The support Acronis offers is both shameful and disgusting, which is just one more reason I doubt very seriously I'll be upgrading in the future. I've used Macrium and Paragon in the past. I would try Symantec/Norton, although just typing the name causes me discomfort, considering that my past experience with the Norton support team was like dealing with ignorance at all levels, the standard solution being "There's nothing wrong with the Symantec/Norton software so you'll need to reinstall your operating system", but the price of the product borders on the ridiculous. There's absolutely no chance that I would pay so much money for backup software.
Agree (somewhat with Jose).
There are plenty of posts with no responses.
On the plus side- I was able to have a on line chat with tech support.
On the negative side - she gave me wrong info. Seriously, who trains these people?
I use TI over years now, but also had 2 failed recoverys on 2 PC's with TI2014 last days alltough validation on both was ok.
It's absolutely ok to post such things here to inform other people about bugs and bad support - which is simply the truth (and always the same when a company gets big enough - most of them loose their roots!). Sorry, but 4 weeks of official support is a joke - who will find all bugs within such a short time?!! And a failed backup could be acceptable, if validation would work!!! But BOTH doesn't! Plus all the other bugs mentioned here.
I never had problems with small bugs all over the years (which you can see looking at my small # of posts!), but the main function of TI - a correct backup/recovery/validation - is not given anymore since v2013. A destroyed system after a validation is not acceptable.
I don't know if I will continue using TI (and also my customers).
@Sichuan: Advanced product? Tell me about the enhancements since TI2011 or the removed bugs! And if there're enhancements, it's no excuse that the BASIC function doesn't work correctly. Sure, TI mainly worked, but 2013/2014 in combination with Win 8/8.1 is simply a risk. And support? E.g. TI2013 doesn't work on Win 8.1 - so why I get e-mails about special offers, but NO mail about that (incl. that 2013-users can get a free upgrade to 2014... so I bought it!)? It's simply too much now.
One has only to look at my comments to understand that I am in no way being an apologist for the functionality of Acronis TI or the lack thereof. On the contrary, I've stated my displeasure with the product and the reasons for my displeasure.
Sasa, I did not say that it was not OK to post comments that describe one's displeasure with a product. I simply stated the truth, that a confrontational attitude will get you either the same in return or no response at all. Threats will accomplish absolutely nothing, and as I previously stated, frustration, aggravation and impatience will accomplish absolutely nothing. Is Acronis TI an advanced product? Yes it is, as is any backup and restore application, when you consider what it does compared to software that does little, such as an email client, a registry cleaner, an AV application, a photo sharing application, etc, etc, etc. If Jose, you or anyone else feels the need to spend your time badmouthing a product you are free to do so. Search the web for all the review boards you wish and go for it. Tell everyone that Acronis TI is a POS if that is your desire and it makes you happy or satisfies your desire for retribution. Take out a newspaper advertisement if you wish or buy some time on a radio program and let it fly. Call a public meeting, invite the media and set fire to your Acronis TI installation disc or Bootable Rescue Disc for everyone to see if you wish. Put a sign in your yard so all your neighbors can be advised. I couldn't care less.
There are several free backup and restore applications out there if that's the way you want to go. The choice is yours. In any event, if you depend on a single backup application to guard against the loss of data or you store your backup(s) in a single location and something goes wrong you have nobody to blame but yourself. I don't know of a single product or service that is infallible. When you find one let me know.
Sichuan, you should also go out and praise TI then. BTW I don't bother what (paid) magazines etc. say.
If a product I've paid for doesn't work the way it should (as it did in the past), I'm not amused, if bugs weren't fixed over months (and some over years now). And it's also not accaptable to have a 4-week-support only. So what is your problem? We all post that HERE, because this is the Acronis Forum!
Sichuan, you should also go out and praise TI then. BTW I don't bother what (paid) magazines etc. say.
If a product I've paid for doesn't work the way it should (as it did in the past), I'm not amused, if bugs weren't fixed over months (and some over years now). And it's also not accaptable to have a 4-week-support only. So what is your problem? We all post that HERE, because this is the Acronis Forum!
I don't have a problem, Sasa. Why would I praise a product that has bugs in every edition and little to no company support? Take a reading comprehension course and then go back and reread my comments.
Please: Do not become abusive and sorry that English is not my native lang.
As long I've paid for it, I jsut want a working procuct (at least working basic features, I never cared about small bugs!).
Please: Do not become abusive and sorry that English is not my native lang.
As long I've paid for it, I jsut want a working procuct (at least working basic features, I never cared about small bugs!).
I'm not being abusive, Sasa, and my comment to "reread my comments" had nothing to do with your ethnicity. I'm exiting this conversation.