Acronis 2014 premium licence for 3 PCs not working

I had Acronis 7 for my previous PC and I purchased the 2013 version for my Toshiba laptop quad core Windows 8 machine and then was offered a free upgrade to 2014 and for a little extra was also offered a three PC licence as an upgrade which I also took up.

I had already backed my computer with the 2013 product so I didn't bother messing around with it too much.

I have put a lot of data on my computer so I thought now that I have it running as I want I would take an image of the hard drive......well that failed, It had a record of the old back up, which I had deleted in anticipation of needing the space to put a complete back up on the same disk.

There had ben a load of critical updates and rubbish you get from windows so I thought I would try to repair the installation.....well though it said it repaired it that failed it just sat there and looked at me.

I then went for a reinstall.....guess... that failed as well, though it asked for serial numbers of both the 2014 and the upgrade and acknowledged them both with a green tick not install again.

I can do a Norton back up or a windows backup but that is not why I shelled out the money to buy Acronis.

To rub salt into the wound Acronis advise me when I ask for support for their product online that I need to buy support credits.......Well if they insist on that they have lost me and all the people I know forever.