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Acronis 2015 backup corrupted.

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Over the weekend we used Acronis 2015 to back up a customer's hard drive so we could reload the operating system. The backup completed without any problems, but when we go to mount it to recover the data, Acronis is saying the backup is corrupt or locked. I have tried it on a few different PC's and it keeps saying its locked or corrupt. I ran the recovery CD on another machine and tried to restore it, and I could not, i get the message "this is not the last volume of the backup". I even tried copying the backup to a local machine, that did not work either. It's pretty important that we access this backup and get the data contained within. Does anyone have any ideas? 

Version: 2015 Build 6613.

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You may need to create a new backup.

Normally, the most successful method of getting a good backup is to boot the computer via the TI REcovery CDd and perform a full disk image backup while the orignal disk is in its normal boot position, storing the new backup on another external disk.  During the backup, you can configure the backp to be validated during the process.

 

 

windows 10, TI 2015, when trying to boot up, I get a MBR error 3 and then computer shuts down after about 10-15 seconds???

Do you have a Windows 10 repair/recovery CD, that would probably do it.

or,

Do a google search on

mbr 3 errors

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/…

 

Hi I am a new customer backing up my computer with Acronis.  Every Monday at 5pm I backup my computer and EVERY Monday evening and Tuesday I have Malware and virus problems.  Can someone please advice me on why this is happening.  This is more than a coincidence now.  I thought this software was meant to help save my files etc.

TrueImage is a backup/restore program.  It is not a malwre or virus prevention program.

From what you describe, your malware and virus prevent programs should be updated and the malware will carry into your backups and any restore would be contaiminated.