Acronis 2015 corrupted my SSD drive
I purchased Acronis 2015 PC today. I downloaded it and installed it with no problems. (Build 6525) Then I created a tib recovery file of my whole Window 7 C: drive. No apparent problems and I was pleased.
However, I decided to install Corel Draw which went a bit pear-shaped because I did not enter my product key correctly. Corel Draw would not forget the incorrect key and would not let me alter it to the correct key. So I thought it would be a good test to use the Acronis tib file to set the C drive back to what it was previously.
Well, this appeared to go well but when Windows 7 appeared and I attempted to put my password in I discovered my mouse and keyboard were not working. I was a bit stumped so I rebooted a couple of times and then my mouse and keyboard were working.
But this is the big concern I have. When I attempted to open any of my programmes most of them would not open and Windows reported disk corruption. As this included my NVidia graphics card software this worried me no end. I did a check disk (chdsk)? at the next boot and this seemed to have solved the immediate problems but I don't really know what other damage has been caused.
So now I have decided that I no longer have any faith in Acronis True Image 2015 software and would like a refund. I don't know how to go about this so if anyone knows will they please tell me.
Thank you for your useful reply Enchantech.
I've had a chat with someone called Deviprasad who wanted to blame my hard disk for the bad sectors. I told him I was aware of no bad sectors before Acronis got involved! He was obviously most reluctant to agree a refund and asked to give Acronis the oportunity to investigate why the keyboard and mouse were not working. I have a ticket number and will await his communication by email.
I'm almost completely ignorant of Acronis products and nearly as ignorant of Windows so don't take the following comment as authoritative.
Doing a stand-alone restore of your system disk - with any product whatever - is a big deal. A lot can go wrong. I'm sure many (less paranoid) people would disagree, but I think that kind of action should be reserved for "last resort" situations - like when your system disk dies and a new one has to be installed.
It's a bit late for this now, but in the future it would probably be wise to do a Windows restore to a recent restore point to back out a failed install.
I agree with you Patrick O'Keefe. I would normally do a Windows System Restore, particularly because this was a new pristine install of Windows 7 with not many applications installed. I wanted to see how Acronis handled it and, with hindsight, I am glad I did.
The reason for the new install of Windows is because a new scanner, well the software for the scanner actually, crashed my computer. After this, Windows was unable to do either a system restore or a backup. I could see the backup on my data drive but apparently Windows could not. Also, after this crash one of my favourite applications (Silhouette Design Studio) would not open. I tried all sorts to get it working, searching on Google for hours and uninstalling and reinstalling it but it just would not work. I wanted the scanner to work from within this application to acquire images and I suspect there was a conflict between the two. I haven't yet had the courage to pair the scanner up with it again after the Windows new install.
This taught me a lesson. I thought, how can windows put itself back to rights if its files are corrupted? I decided it would be best to go back to what I used to do and have an independent backup program. I used to use Acronis 9 and I loved it. It was simple and easy. But after 10 came out I hated it and have not bothered with Acronis since until yesterday when I purchased TI 2015.
I don't need all the bells and whistles that come with most back-up software. I just want to make a disk image of my newly installed system and applications and keep it safe until I need it. I don't want or need incremental backups because I save all my own stuff to a separate data drive.
It's good to hear what others have to say about something that I have very little knowledge of.
Did you look at the chkdsk report to see what it found, and did you verify the backup archive before recovery?
They only times I have ever experienced corruption with True Image were due to hardware issues. I created a backup to a new USB 3.0 HDD and tried to verify it. True Image reported that the archive was corrupt. After some troubleshooting, I found that the USB cable was defective and corrupting files during data transfer. When I experienced a situation like yours, I found that the disk had bad sectors and needed to be replaced.
Thank you Joey.
You got me thinking so I did another chkdsk today to check my SSD drive. I am attaching two files. The first was the Wininit log on 18th July immediately after doing an Acronis backup when Windows told me of disk corruption. And the second one done this morning. I'm no expert, but I believe there are no bad sectors on this hard disk. Other than that I haven't a clue what to make of it.
I did not verify the backup archive before recovery which is something I will always do from now on.
Thank you for your comments, I really appreciate them because they help me understand and learn.
chkdsk does not indicate any bad sectors but did find and correct a god number of file descriptor errors which shows corruption in the volume index. I believe this is indicative of metadata corruption for the volume.
Here is a link to a bit of info on volume index corruption and possible causes.
http://serverfault.com/questions/11752/what-causes-ntfs-index-corruption
You should have a good look at Event Viewer and see if there are a number of repeated NTFS errors listed. If so this might indicate a failing disk.