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Acronis Cloud Backup - Horrendous!

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Well... 3 months of using this product, and I have one successfully completed backups, but no successfully completed restores.

And yes, I am back and forth and back and forth and back and forth with technical support.

To add injury to insult, this morning I get a notification that I have used 70% of my fair usage policy.

What a joke!!

I've already had to delete and restart the backups a couple of times.

Has anyone managed to have a Cloud backup successfully do a complete restore?

I wish I had the ability to get a refund, but the refund policy is only valid for 30 days after purchase.

It's taken longer than 30 days to get the first bloody backup done!

I wanted to see if this works for anyone else? Or whether it's an "avoid" from all users!

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I can only recommend to use some more reliable cloud backup solution, for example, Crashplan. It lacks some of detailed TI settings, but it delivers. Yes, they have also seen some failures but their Facebook page is up-to-date, they recognize their mistakes and improve.

After reading unexpectedly massive amount of negative reviews about Acronis TI 2015 creating broken backups which pass verification but fail to restore and now about cloud backup problems, I guess, Acronis failed to deliver a successful all-in-one product. Does Acronis know that they have 30% 1 point reviews for TI 2015 on Amazon.com? I think, 30% bad reviews should be a disturbing sign.

Suggestion to Acronis - listen to your customers if you want to survive. Nowadays things have changed, it is so easy to lose your reputation. The fact that you are a large company with once solid background does not mean that some little company won't take away your customers. Remember what happened to Electronic Arts recently. They had to close their Maxis division because they created some products which did not satisfy customer expectations. And later a small company with just nine people released a product which was really open to community and implemented many features exactly as customers wanted, and this product was a major success. Your decisions with TI 2015 dangerously remind me EA/Maxis experience. Please, do not go that way. Read the forums here, and you'll see how people are already suggesting competing products which work reliably instead of pushing broken features and taking away old, stable features.

I am also a Crashplan user- They are good for data backup, but not for DR in terms of a system restore.

Plus I'm an aggrieved Crashplan user as their restores are *slow*. They come down at around 1Mbps-2Mbps... So bear that in mind.

So sure, they'll back everything up, but it doesn't come back in a hurry.

The Acronis *non Cloud* backups work (tested those).
But I paid for the Cloud. I want the stuff to work.

Very poor.

Let alone days between support replies is aggravating!!

I recently looked at many reviews for multiple cloud storage services. Unfortunately, it turned out that each of them has problems: Crashplan - sometimes painfully slow, Backblaze and many others - deleting missing files after X days (no-go for external drive backups), Amazon Glacier - costly to restore from large backups.

I'm now on trial period with Crashplan and it seems doing its job. Yes, restoring is about 2x slower than backup.

Acronis with their promised cloud features seemed to be the best choice for the price and I really hoped for it, considering my experience with their old (before 2010) versions of TI and Disk Director. But now I'm disappointed seeing all these bad reviews.

Maybe cloud backups are still infant and it is too much to ask for reliable backups for entire system images and individual folders&files with detailed control over what and how often to back up, and how long to store it.