Acronis doesn't see the secure zone backups???
Hello,
I have completed successfully multiple backups into a secure zone in a dedicated external disk. Now got a hardware failure in one of my working disks and when I try to recover the data, Acronis True Image shows there are NO backups in the secure zone but I am sure I have not one but several successful backups.. the Manage Backups option shows 500GB of 900GB used in the secure zone backup.
What is wrong with Acronis here? What shall I do to make Acronis see the backups? I am using the latest updated build version of Acronis True Image 11.
Thanks in advance,
Best regards,
Giovanni
Hello Fred,
(Acronis True Image Home 11 build 8101)
I have tried from both the boot CD Acronis and Acronis from Windows and it does not even see the SZ is not listed as used to be (before when the drive other drive was working). Then I try something else e.g. say increase the size of the SZ and Acronis successfully shows the SZ but greyed/disabled for increasing/decreasing its size. Somehow is aware that the SZ is there but if I try to do an explicit operation e.g. recover it will say there are no backups.
For example, I choose "Validate Backup Archive" option from Windows it shows there are no backups .. the dedicated extra disk 1TB containing the SZ is listed in the Computer Management as "931.50GB Healthy (Unknown Partition)" but I guess this was the case even before Acronis started not to see the SZ.
TIA,
Best regards,
Giovanni
Finally have this "Validate Backup Archive" ... it lets me choose SZ on the top, but then shows
Free Space: 542.9GB
Total Size: 931.50GB
Error (red) Acronis Secure Zone has no backups.
Not true ... there are several backups there ... I need my data back! :(
Hello Fred,
For example, I choose "Validate Backup Archive" option from Windows it shows there are no backups .. the dedicated extra disk 1TB containing the SZ is listed in the Computer Management as "931.50GB Healthy (Unknown Partition)" but I guess this was the case even before Acronis started not to see the SZ.
Giovanni
Giovanni,
Hello.. Ok as a possible answer
1. When you look at the disk using "disk management" and it sees it as a "healthy" does it have a drive letter associated with it ? If not ...Right click on it and assign the appropriate drive letter to the drive ( from the drop down list )
2.You can't "Validate Backup Archive " from within windows.... as far as i can remember (V-11) you have to do this from within TI.
Regards Fred
Hello Fred,
Please find relevant screenshots attached. There is no way to assign a letter to it ... don't know why.
What is TI?
Thanks in advance,
Best regards,
Giovanni
Giovanni,
Hello... It looks as if you setup an entire drive as a "Secure Zone" I have no idea if that will work. As far as i know, the "SZ" should be a partition on an (letter) assigned hard drive. Is the Secure zone listed if you click on "Backup locations" ?... TI is the abbreviation for "True Image" ... ex: SZ = "Secure zone" etc.
Regards Fred
PS : If the above is the case, you could try to use TI to re-size the SZ , and reclaim some of the available space and assign it a drive letter. Maybe then TI would recognize the HD. This would have to be done carefully , so your data would not be damaged .
Hello Fred,
I have answered this point before but I say it again. I have an external drive dedicated *only* to SZ precisely for this kind of situations. It has worked so far as I was able to successfully complete multiple backups to that SZ. Therefore the question whether a HDD drive dedicated only to SZ will work is true.
I had my full system C:\ D:\ and G:\ periodically scheduled to be backed up into this SZ in the past few months.
The disaster events in chronological order:
1-. My C:\ drive failed entirely i.e. not recognized by the computer BIOS => resolution, replace it by an exact drive model with an older clone of this drive. I had done the clone a few months before.
2-. At this point I could not get Acronis TI 11 (clone had the same Acronis T11 version installed as the replaced C:\ drive) to recognize the SZ drive.
3-. G:\ starts failing too now! and I can't recover the G:\ data from my SZ and thus this thread.
The backups worked fine to the SZ, cool, but what's the point if I can not recover the data when there is a real failure??
Thanks in advance,
Best regards,
Giovanni
Hello Fred,
I have answered this point before but I say it again. I have an external drive dedicated *only* to SZ precisely for this kind of situations. It has worked so far as I was able to successfully complete multiple backups to that SZ. Therefore the question whether a HDD drive dedicated only to SZ will work is true.
Giovanni
Giovanni,
Hello... This may come a a surprise to you, but the fact is unless and until you have done a recovery from whatever your "Image" strategy is .... read untested.. you can not say that yours "SZ will work is true" The fact that you can "Image" doesn't necessarily mean that it will "Recover"...hence the testing ...or as some like to say... "pull the trigger" The fact that the drive that has the "SZ" on it does not have a drive letter associated with it may be the problem. If this was my PC, i would try to shrink the "SZ" ( using TI ) and give the resulting space a letter assignment .... and let TI "discover" the new drive (with the SZ as a partition )
I always understood that the SZ was originally included when computers had only one drive, many "old hands" on this forum don't recommend using the SZ where there is more than one hard drive in the computer, and certainly not on an external drive.
I would definately try accessing the SZ partition from a Live Linux CD (like Ubuntu) or changing the partition type to a standard FAT32 partition (as previously suggested).
You can't assign a drive letter to the SZ partition until it's been changed to a standard FAT32 partition. Once that's done, you should be able to access it normally in Windows and TI by browsing to it.
Since TI is reading the SZ partially, I would be extremely careful to avoid triggering anything with TI and the SZ (don't try to save a backup to the SZ, for example) as this may cause further problems.
As far as I know, there shouldn't be any problems with the SZ being the only partition on a drive. It's still a partition. However, there are reported problems with having the SZ on an external drive and it's not recommended (though I think quite a few of those problems were caused by the ASRM).
what is ASRM? how can I fix the ASRM problems?
Somewhere should be very clearly stated that SZ are not supposed to be used with dedicated external HDD! this is the one kind of thing you want to show to the user in blinking red before he creates one SZ and opens the Pandora box for all these troubles! It is incredible to me that a backup software that states Windows as platform requires to resort to all kind of Linux hacking and tweaking just to do a recovery! It is more than a month and I don't yet have my data back! great job Acronis!!!
I had to create a new Linux box over virtualization and managed to copy the tib files or however they are called from the SZ onto a new 500GB drive formatted using FAT32. I then tried accessing the backup files from ATI but it complains that those 100 tib files are not valid backup files??? how come they are not valid???