Acronis Email Notification never sends for backups yet test message and validating it does!

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Been looking at someones SOHO network and they had Acronis on their main computer. Wasn't properly setup with "backup locations" and etc so I've been sorting it out. now got it backing up to one external and one internal on a daily basis. My main problem is the email notification. When I first saw this I thought it was an amazing feature. I entered the smtp details and etc in the "task setup" window and I got the test message.
When the incremental backup task is scheduled or ran manually: no email!

To get the validate backup tasks to send email notifications I had to enter the same SMTP and etc details into the default notification settings. Now when validate task is scheduled I get an email. So I went into both incremental backup tasks and deleted all the "email notification" settings (hoping it would then use the default ones). Still no email notification!

Anything I googled for just came up with hits saying "Acronis test message doesn't work", so I thought I'd ask you guys for help.
Any ideas?

Thanks,
Dan Gent

Wed, 03/17/2010 - 10:33
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Posts: 11
Comments: 1342

Hello Daniel,

Please accept our apologies for the difficulties you've experienced.

I'll surely help you to resolve the issue, but first of all could you please let me know the version of Acronis software you use and its build number? You can fin the build number in Help -> About section (it should be 4 digits).

Additionally I may recommend you to have a look at this KB article to find some workarounds for the common issues with e-mail notifications.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Fri, 03/19/2010 - 12:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Hi, the build number of this version of Acronis is 8101
The full version is 11.0.0.8101
I hope that means something to you :^)

Thanks,
Dan Gent

Wed, 03/24/2010 - 10:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Daniel,

Thank you for the clarifications!

Have you followed the instructions described in this KB article? What are the results?

If this does not help, I may recommend you to check the trial version for Acronis True Image Home 2010, it has some enhancements in e-mail notifications mechanism.

The functional limitation of Acronis True Image trial version is that you can only use a software for 15 days. Windows version is fully functional  and it does not have any more limitations.
Bootable CD from trial version can be used for recovery only.

If none of the solutions help, please collect Windows System Information File, screen shots of all the E-mail settings and a PCAP log (see Collecting PCAP Logs).

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Thank you.

Tue, 03/30/2010 - 11:50
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm also sitting here with Acronis True Home edition same version referenced above (11.0.0.8101). I decided to give it another go after several years and noticing that you had released a number of updates. Now I've registered and downloaded your "updated" version which seems to exhibit the same problem. My primary purpose for purchasing it in the first place was to have offsite confirmation that my system is adequately backed up. I'd be happy to consider a new version later, given confidence that what I've already paid for is functional, but that ball is in your court.

I'm using "gmail" as my smtp server and it works fine with my Outlook application. I have read http://kb.acronis.com/content/1531 and even reluctantly disabled my firewall protection. A test message won't even work. I've tried a number of combinations in addition to what you oulined in the KB. Please advise if there's been a fix to this product.

Thank you,

Mark

Sat, 10/16/2010 - 05:26