Acronis leaking dllhoste.exe COM Surrogate objects?

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Forum Member
Posts: 20
Comments: 6

Hi,

I am using a trial version of Acronis Home 2012 and I noticed my computer was being drained one morning and the fan was blowing so I looked in the processes and saw something called dllhoste.exe *32 was running. It is also labeled as COM Surrogate in the description field of the processes window. So I killed it and restarted the compuuter and all was well for a while.

But after a while I started noticing these processes were getting created and not deleted. I couldn't figure out what was causing it so I started disabling things.

Finally I diabled two services for Acronis Home 2012 in the processes window. One was the scheduler. I forget what the other was.

My dllhost.exe *32 leak disappeared.

I am concerned about this because I would like to purchase the full version but I don't want to have to deal with this problem.

I never set up any backup tasks for the trial version. I only used it to get back data from my old computer which had a hard drive failure.

Can anyone shed any light on this problem?

I would appreciate any feedback.

Steve

Mon, 01/09/2012 - 16:01
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I have similar problem. I use the 2013 Trial version. My Windows explorer crashed a number of times and stalled the last few days. My Soluto that tracked the crash showed Acronics True Image was running each time it crashed and identified the problem probably due to sync_agent_apl.dll in True Image. I disabled the 3 services in True Image but the problem did not go away. DllHost.exe, RPCRT4.dll and ntall.dll were highlighted in the crash report.

I tried to contact by email for technical help but your system did not give me a choice of products to submit and complete report.

I also intend to purchase Full version but I am now having second thought. The previous post by Steve also received no reply. Why?

I have attached the Soluto report which was in html format and it was somewhat messed up when converted to .doc. I can email the html report, if I know where to send.

Andrew

Attachment Size
112615-103873.doc 47 KB
Thu, 10/04/2012 - 10:29
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Posts: 88
Comments: 4769

Hello Everyone,

Thank you for posting.

We are sorry about the issues that you experienced with our software.

To contact our Support team with a trial version please check the following guide.

Andrew, would you be kind enough letting me know the size of your report so that I can provide you with a custom ftp link. Please include an Acronis system report when contacting our Support team.

Let me know if you have additional questions please.

Thank you.

Thu, 10/04/2012 - 18:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thank you. I have since found an Acronis thread which more accurately describes my problem http://forum.acronis.com/forum/35064. Since this happened in August and September and did not seem to have satisfactorily resolved, I feel uncomfortable about the reliability of the software and have since uninstalled it. The image comfehler.jpg included in that thread was what I got on my screen.

The complete report includes 10 incidents when this happened (The above .doc report includes only one). I am still struggling to send this htm file successfully by email, but I can send you a link to see the report which I have tested to work.

As to the Acronis system report, I recall having seen the report reporting such incident, but I do not recall having seen any technical details... although I may be wrong here. Since I have uninstalled the software, I think the reports are gone.

Andrew

Fri, 10/05/2012 - 05:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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OKay... I can either send you a link or a html file that contains 10 incidents when the crash occurred. The file has a size of 617K.

Andrew

Sat, 10/06/2012 - 18:25