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Acronis Online Backup

Thread needs solution

Just upgraded to Acronis True Image Home 2010 specifically to use online backup.

After 30 minutes searching how to join, I finally find that it is unavailable in "your region"

Australia.

Not Happy Jan

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Hello Peter,

Thank you for using Acronis Products

We are sorry but Acronis Online Backup is not yet available in your region, we are currently building datacenters around the world to make this product a fast and seamless service.

So can I get my money back for the upgrade I paid for for the "new features and benefits" that I cannot use.

I have noticed that your website has changed slightly in regard to the worldwide offer of online backup.

I commend you on your quick response!

Peter

Peter, I sent you a PM.

Thanks for Info. I have been registered with Acronis for a number of years. I suppose I could register again with a different Email address & say I reside in USA. Maybe they can tell? I will wait for a week or 2 and see if I can find how long till they have storage space in Australia.
Thank you aagin for the reply

also here: "Online backUP is unavailable in "your region""...but I pay for this.... so... how did you resolve this? ...tks for help...

Laurentiu Cristian Lupu wrote:
also here: "Online backUP is unavailable in "your region""...but I pay for this.... so... how did you resolve this? ...tks for help...

When you say 'I pay for this' what version of TI do you have or have you purchased a OLB subscription?

Laurentiu Cristian Lupu wrote:
I buy True Image Home 2010...and online backup is supposed to be included....

Did you purchase just TI 2010(US$49.99) or the Acronis Backup and Security that includes 2010 (US$69.99)?

If you just purchased TI 2010, then all you've got is the interface that allows access to Online Backup.

The OLB service itself needs a subscription fee. If you purchased the ABS 2010 then you get 5GB of storage subscription included.

Thank you for your reply...in the future I will try to improve my english.... and read very carefully the license agreement...