Acronis Restore is freezing?

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Beginner
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Comments: 2

My laptop's old hard drive was faulty, and I created an image of it using Acronis True Image 10, saving it to an external USB Drive. After installing a new hard drive into my laptop, I loaded the Acronis Boot CD and attempted to restore the image. After a couple of hours, the restoration freezes, so that I can't even use the mouse. It says there's an hour and 53 minutes to go. What could have happened?

When I restored, I chose the option to restore everything from the old drive, which included the MBR and Track 0 partition.

Thanks

Joe

Fri, 11/27/2009 - 09:57
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Frequent Poster
Posts: 2
Comments: 843

Hello Joe,

Do not worry, I will assist you to resolve this issue.

Generally, this situation should be performed without a freeze, you did everything correct according to your explanations.

This freeze can be caused by several things:

1. Backup Corruption (to exclude it, please Validate your backup from Actions menu)

2. Connection issue (sometimes the product fails to connect with external hard drive and this causes backup interruption). To exclude this, please copy your backup to some internal drive (if you have it) and try recovering again.

3. Bootable media issue, to exclude it I'd recommend you to download the version which is based on another loader (the version has some extended list of drivers and startup parameters). We have implemented the possibility to download the appropriate ISO file after logging in to your account (the serial number should be registered). This option is available for the current and (n-1) versions. Please log in to your account, go to the Registered products and downloads section -> Bootable media. Download the file.
To get access to the ISO you should first register Acronis software.

You can find more information on how to burn an ISO image to a CD here.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Best regards,

Wed, 12/30/2009 - 08:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Hi Alexander,
I am having the same problem and tried to perform the various things you mentioned. Please help. So here are the variations I tried so far:

1. Validated there was no Backup Corruption to my incremental backups.

2. Verified twice there wasn't a connection issue. Was able to re-partition the target drive (250 GB) after the failed restore attempt removed the partition

3. Tried to boot from the Loader on the hard drive and from the CD. Also tried to boot from BartPC.

4. Performed chkdsk on the target hard drive to verify there were no bad sectors.

Please let me know if you can suggest any other ideas as I'm currently stuck.

Sun, 02/28/2010 - 17:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Alexander,

I tried to follow your advice to download a new bootable media image. No bootable media download is present on Registered products and downloads section for Acronis Ture Image Home 11. Any alternatives for a new bootable media image? Thanks.

Wed, 03/03/2010 - 02:35
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 3

Problem solved. It was caused by trying to restore an archive that was on a USB hard drive. When I transferred the archive to an internal hard drive on another computer, I was able to restore it. So here is what I did: 1. I removed an internal hard drive that previously was the source for the archive, put it into a second computer, and formatted it. 2. I copied the archive onto another internal drive on the second computer. 3. I downloaded a copy of the program I had used, Acronis True Image 11, and installed it onto the second computer. 4. I then restored the archive onto the hard drive mentioned in 1. Then I put that hard drive it back into the original computer, where it had been the drive with the primary partition, and it worked fine.

Acronis might caution people about backing up to USB drives. This is not the first time it has been a problem.

Thu, 03/18/2010 - 13:36