Acronis Scheduler

Try changing the scheduler priority in Services.msc to 'delayed start' see if that helps.

I have tried what you suggested fix with no success.

I had intended to include screen shots of the error messages, I have done so now in case it may help.

Thank you. - Ian Simmonds

I have exactly this same problem since updating to build 6514.

Have tried various settings to try to overcome this including the one suggested by Colin B without success.

Looking forward to a solution.

Thank you

RPVAHU

At the moment, I can't attempt to replicate your reports myself, as a beta version of a product killed my Windows 8 installations and I've yet to attempt a recovery.

Hi,
I have exactly the same problem.
/ true image 2013/ Win 8 pro/

Each time I boot the computer, I have:

"scheduler service is stopped".

I must to click on "resolve problem" and after on "enable scheduler service"

Hi

Acronis seem to be uninterested in this problem. We need more users to complain!

@All,

Are there any entries in Windows Event Manager referring to Acronis/True Image?

What power config settings are you both using?

If the PC is put to sleep, does the same problem occur?

What are the BIOS/UEFI power settings levels - S1,2 or 3?

Is Microsoft Sync Center running?

I would start by saying that my desktop PC has not been changed in any way since installing the New Build.

The current problem with the Acronis Scheduler has only started since the “update” was installed.

Windows Event Manager - No entries found in Event Viewer.

Power config - Balanced (Recommended)

Sleep - I never put my PC to sleep.

BIOS - ACPI Function [Enabled]
ACPI Standby State [S3]
Re-call VGA BIOS from S3 [Disabled]
Power Button function [Power off]
Restore on AC Power loss [Off]

Microsoft Sync Center Do not use!

Ian,

Could you try putting the PC to sleep and see if the problem occurs then as well. I'm just trying to see if it is the power function and TI that aren't playing nice or something specific to the hibernation process in W8.

Colin,

Just put my PC to sleep, for the first time! Yes the problem its there too.

 Hello all,

Thank you for your reports.

The issue is well-known. Actually, it is caused by Windows powrprof.dll library that doesn't work correctly. I hope the issue will be resolved in a future OS update.

Meanwhile, you can apply a workaround available in this article.

Thank you.

Hello,

Unfortunately the patch is for Win8 32bits, and doesn't work on my Win8 64bits
The problem is not specific to Win 32bits system!!

I, too, had the problem with upgrading to Win 8 Pro and the getting the scheduler stopped
error message (Build 6514) when starting from the hibernate mode.

The stopschedulerfix provided by Oleg has now solved that issue.

Thank you!!

PLEASE,PLEASE a workaround for the 64bits Win8...!!!
The "stopshedulerfix" provideded by Oleg is only for 32bits OS win8.

Every day when I "switch on" the computer I have:

"scheduler service is stopped".

I must to click on "resolve problem" and after on "enable scheduler service"

Same problem here also !!!!!!

What is the way out ?

 Hello all,

Thank you for your reports.

To get rid of this error, as a temporary solution, you can do the following:

Go to Services (Start -> type services.msc -> Hit Enter), make right-click on Acronis Scheduler2 Service -> Properties -> open Recovery tab -> Set the Restart the service value for the First, Second and Subsequent failures. 

Thank you.

I have tried all of the suggested work rounds including downloading servicestoppedfix.zip and running the btach file, but this only lasts a few days until the problem comes back again. I then have to execute the batch file (elevate.bat) again!

Ian Simmonds
Windows 8 Pro

Hallo,
ich habe einmal das Ereignisprotokoll kopiert. Es sind zwischen den Fehlern zwei Tage vergangen.  Ich habe alle Versuche aus dem Knowledge Basis durchgeführt. Auch den FIX habe ich ausgeführt. Es hilft aber alles nichts. Der Fehler erscheint beim mir nach dem Starten des Computers (nicht nach dem Sleepmodus, den verwende ich nicht). Zwar unregelmäßig, so ca. 2 - 3 Tage Abstand.

---------------------------------------------------------------------------------------------

Fehler 11.06.2013 12:39:46 Application Error 1000 (100)

Fehler 09.06.2013 19:21:57 Application Error 1000 (100)

---------------------------------------------------------------------------------------------

• Name der fehlerhaften Anwendung: schedul2.exe, Version: 8.0.0.8204, Zeitstempel: 0x511df901
• Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
• Ausnahmecode: 0xc0000005
• Fehleroffset: 0x0112f61c
• ID des fehlerhaften Prozesses: 0x174c
• Startzeit der fehlerhaften Anwendung: 0x01ce6525c0a012a1
• Pfad der fehlerhaften Anwendung: C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
• Pfad des fehlerhaften Moduls: unknown
• Berichtskennung: 15ba906f-d129-11e2-b14a-002401635218
• Vollständiger Name des fehlerhaften Pakets: 
• Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 
• ---------------------------------------------------------------------------------------------

Details >>>> XML-Ansicht

• - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
•  - <System>
•    <Provider Name="Application Error" /> 
•    <EventID Qualifiers="0">1000</EventID> 
•    <Level>2</Level> 
•    <Task>100</Task> 
•    <Keywords>0x80000000000000</Keywords> 
•    <TimeCreated SystemTime="2013-06-09T17:21:57.000000000Z" /> 
•    <EventRecordID>163985</EventRecordID> 
•    <Channel>Application</Channel> 
•    <Computer>Gerhard-PC</Computer> 
•    <Security /> 
•   </System>
• - <EventData>
•    <Data>schedul2.exe</Data> 
•    <Data>8.0.0.8204</Data> 
•    <Data>511df901</Data> 
•    <Data>unknown</Data> 
•    <Data>0.0.0.0</Data> 
•    <Data>00000000</Data> 
•    <Data>c0000005</Data> 
•    <Data>0112f61c</Data> 
•    <Data>174c</Data> 
•    <Data>01ce6525c0a012a1</Data> 
•    <Data>C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe</Data> 
•    <Data>unknown</Data> 
•    <Data>15ba906f-d129-11e2-b14a-002401635218</Data> 
•    <Data /> 
•    <Data /> 
•  </EventData>
• </Event>
• ---------------------------------------------------------------------------------------------

Details >>>> angezeigte Ansicht

• - System 
•   - Provider 
•    [ Name]  Application Error 
•   - EventID 1000 
•    [ Qualifiers]  0 
•     Level 2 
•     Task 100 
•     Keywords 0x80000000000000 
•    - TimeCreated 
•    [ SystemTime]  2013-06-09T17:21:57.000000000Z 
•    EventRecordID 163985 
•    Channel Application 
•    Computer Gerhard-PC 
•    Security 
• - EventData 
•    schedul2.exe 
•    8.0.0.8204 
•    511df901 
•    unknown 
•    0.0.0.0 
•    00000000 
•    c0000005 
•    0112f61c 
•    174c 
•    01ce6525c0a012a1 
•    C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe 
•    unknown 
•    15ba906f-d129-11e2-b14a-002401635218 
•     

Hello!!!

I am also facing same problem / error like yours!!!!!!!

Just don't know how to correct this error !!!!!!!11

Dear Oleg Lee,
All's were tried on your Forum, but not fixed yet.
I'm using with the check mark off of the Problem Notification on System Tray of True Image identification box. Please refer to the attached file.

Now, the Windows 8.1 Previews has been lealeased.

Please kindly advise if this 8.1 should be effective or not, upon your trial.

I would like to have your comments.

Thks & Rgds,

 Hello all,

We've created a new fix that will allow to get rid of the error. I attached 2 files, for 32 and 64bit systems.

Go to services (Start -> Run -> type Services.msc), make right-click on Acronis Scheduler2 Service -> Select Stop 

After that go to 

C:\Program Files (x86)\Common Files\Acronis\Schedule2

or

C:\Program Files\Common Files\Acronis\Schedule2

and replace the files schedhlp.exe and schedul2.exe with the new ones.

After that start Acronis Scheduler2 Service, recreate a task and see if the issue remains.

Thank you.

 PS

This fix can be applied to Windows 8.1 also.

Thank you.

Dear Oleg,

Great!
The problem has been fixed.
FYI, my PC is Win 8 Pro, 32 bit.

TX a lot.

Hallo,
ich denke, dass das Auswechseln der beiden Dateien bei mir auch die Lösung war.

@Oleg
Danke für den FIX

Great news! A whole week with no pop-up. Acronis now seems to be doing what I paid for.
Well done Oleg.
Peter

There is a CRC error in 32.zip
Please repost
Thanks

There is a CRC error in 32.zip
Please repost
Thanks

The fix zip file is corrupted, can't be downloaded. Please test if the fix file is still good (the 32 bit zip file). Many thanks

Yes, the 32 bit zip file can't be downloaded.

 Hello all,

Thank you for your reports.

We've fixed our server. Please try to download the files again.

Thank you.

Sorry Folks, but these files shown here by OLEG are correct and can be used for replacement....

yes, file can be downloaded now.

I cannot copy the files to the 32-bit location because it keeps saying "a user-mapped section is open." I can't replace the schdul2.exe file even with Administrator privileges.

This problem has completely slugged my PC that I use everyday for work with software goo. I'm not very happy with Acronis.

Dear Oleg,

I plan to update to the Acronis True Image 2014 Premium.
Please confirm and advise, if that problem is already fixed into the 2014 Premium.
Regards,
Yoshi Nakamachi

栄住 中町 wrote:

Dear Oleg,

I plan to update to the Acronis True Image 2014 Premium.
Please confirm and advise, if that problem is already fixed into the 2014 Premium.
Regards,
Yoshi Nakamachi

Same thing.... I wait your answer...

Dear Oleg or anyone of Acronis QA Enjiners;
I posted the follwing message but not answered yet:
--------------------------------------------------------------------------------

Tue, 2014-01-21 00:56
#34 .
æ „ä½ 中町

Online
Beginner
Joined: 2013-07-22
Posts: 3
Send PM

Dear Oleg,

I plan to update to the Acronis True Image 2014 Premium.
Please confirm and advise, if that problem is already fixed into the 2014 Premium.
Regards,
Yoshi Nakamachi
---------------------------------------------------------------------------------------------

Note: I'm now using the Acronis True Image 2013 with aplying the manual fix described as the attached file and plan to update to the 2014 Premium.

My question is that whether that fix is buil-into the 2014 Premium program, or not.
Please kindly advise.

Regards,
Yoshi

Hello Yoshi and Didier,

Thank you for your interest in Acronis software.

I can confirm that the fix is already included into the new version - Acronis True Image Home 2014.

To make sure that the program runs flawlessly for you, you can download and install the trial version of the program available here

Thank you.

Dear Oleg,

Great!
Thks a lot.
Have a good day! and a good night.

Regards,

Oleg wrote:
>I can confirm that the fix is already included into the new version - Acronis True Image Home 2014.

It seems that the bug slipped back in newer versions.

I have bought Acronis today (September 2014) and I have the same problem.

I am using Windows 7 64bit.

My service settings are:
Acronis Nonstop Backup Service manual
Acronis Schedule2 Service automatic
Sync Agent Service Manual

I don't need to have the scheduler running, but whenever i boot I get the error message.

I tried to fix by copying the files from 32.zip in C:\Program Files (x86)\Common Files\Acronis\Schedule2, but the fix seems not to work any longer.

I also have a problem with the schedule2 service stopping in 2014 True Image . Using 64 bit Windows 8.1. This is a new phenomenon...I have been running windows 8.1 since inception with no problems till now. I have tried the 64.zip fix and it has made no difference. I don't get any error messages at boot....when the backups don't run then I know. The computer sleeping does not seem to cause the problem but after a reboot it reoccurs. Any additional help would be appreciated.

John,

Did this problem start after a Microsoft update?

Thanks for the reply Colin...... I cant be sure about the Microsoft update causing the problem since there is a lot of updates.
Things I have done.
1) Added restarts to the service upon failure
2) Replaced the schedule2 and schedulehlp program as described by Oleg in a previous post
3) Paired down the backups to make them as simple as possible
4) Set up new clean directories for the backups.
It just occurred to me I am not sure whether a failure of the scheduler occurs on reboot when no intervening backup has occurred.
I will check shortly and post results.
After the backups are complete the service stays active until a reboot happens.

Regards
John

Intervening backup or not was inconclusive, due to inconsistent results .......but

I did check the box in the service2 dialog box to restart after an error....before it was just a restart.

Now two short backups followed by reboots and the service is still alive.
I will have to wait a few more days now before I can establish with certainty that the problem is gone

Regards John

John,

Have you also tried a repair install of TI?

Hi Colin;

No I have not done that recently.... It is a good thing to try.
I am going to let the restart on error check box have a couple of days to see if that appears to have put a work around in effect.
Following that I will try the repair/reinstall if necessary. I will post results in a few days.

Thankyou for your suggestions

Regards
John

Hi Colin:

The error check box did not solve the problem.

The old version as specified in programs and features was 17.0.6688 , although the download file was 17.0.6673.
I assume the previous patch to schedule2.exe and schedulehlp.exe updated the build number
Anyway I have now repair/reinstalled the product.

The product comes up with schedule service available, I reboot , service still available, I create a new small disk backup
which works fine and backup is validated....service stays available.
I reboot the system and service is stopped and stays stopped ???????????????

I did not trade out the schedule2,exe and schedulehlp.exe with the patched version.

Interestingly and a bit of an aside, the acronis synch service was not on until I reinstalled and now I notice cloud access is available I had not previously considered using it. That service stayed on after reboot.

Obviously some help is still needed.

Regards John

Hi Colin;

Well..... I may have solved the problem (with egg on my face). I found that the schedule2 program had a delayed start to take it out of the boot. This was caused by myself using a program to get stuff out of the boot that didn't have to be there. Well I think it has to be there in the boot. I have had a number of successful reboots with no stopped schedule2 program.

I will add to this thread in a few days if the problem returns.

Meanwhile thanks for your help Colin...... and I hope this is a lesson for all

Regards John

Let's hope that that was the problem John, though it should be able to start delayed..

The problem has been fixed

Thanks for your cooperation

Dear Acronis MVP Volunteer;

Am using TI 2016 Build NBR 6571.  My PC is Windows 10 Version 1607 that was updated from V.1511 on 2016/08/11. My internal HDD has two partitions.

One is C and another one is F.  Complete backup is made on the external HDD.  After Win 10 updated, the backup data on the external HDD is indicated as follws;

  AUG12_full_b1_s1_v1.tib

    > C:

    >NTFS(1-3)

    >F:

My question is what NTFS(1-3) does mean.  Before Win 10 update to V.1607, NTFS(1-3)  was not appeared.

Please kindly make advice to me.

Best Regards,

Yoshi