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Acronis TI 11 Home

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I have been using TI 11 Home for a while w/o problems. Lately, however, every time I try to do a back up my system crashes, and when I try to uninstall, re-install the program, the system crashes again. My system is a homemade rig with an AMD64 3200+ 2 GHz CPU, running Windows XP Home SP3, with 2 GB of RAM. The only thing that has changed since my initial install is a new Master HD (I used the program to successfully restore of my Primary Volume with the OS to the new HD ) that I had to put in due to my first old HD buying the farm. I have a slave HD in the machine, which has nothing but games, movies, pictures, etc. The new Master HD has all the OS, programs, etc. How can I fix this problem? Thank you.

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A starting point would be to check all disks and all partitions errors.

The next step would be to run a memory check overnight. See item #27 inside my signature link below.

Hello Michael,

Thank you for using Acronis Products

If the issue still persists please attach the following diagnostic information to your reply.

Please do the following in order to enable mini-dumps:

- Right click on "My Computer" and choose "Properties";

- Go to "Advanced" tab;

- Go to "Startup" and "Recover Settings";

- Choose "Small memory dump" in "Write debugging information" box;

- Close all the dialog windows by clicking OK buttons.

Now, please reproduce the system crash and send us the mini-dumps created. This will allow us to investigate the problem thoroughly.

Could you please download Acronis Report utility available at http://download.acronis.com/support/AcronisReport.exe and run it, create a report and send it to us? Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive. This would provide us with detailed information on the hard disk partition structure.

In order to archive the files you should do the following. Right-click selected file -> WinRAR (or WinZip) -> Add to archive -> Split to volumes -> Set to 2 MB.