Acronis TI 2010 error log
One week ago I my ISP installed a new modem (Thomson TWG870u) to get me higher upload speed for on-line backups.
This forced me to change IP-addresses within my home network (3 PC's and a NAS (Intel Storage SS4000-E).
Due to this change in IP-address jobs failed.
Simply editing the script files did not work, I had to recreate all backup jobs (these jobs are backing up from the NAS to an external HD). Ever since the jobs run and end without failures. However, following the backup there is a entry in the log about missing (a pair of )script files:
<?xml version="1.0" encoding="UTF-8" ?>
How do I tackle tis problem?
Kind regards
Ludo
Hello Ludo!
Thank you for finding time to join us n Forum and report about the issue! I understand your concern and will be glad to help you.
The error you've specified usually appears when there were some glitch in the Scheduler. We can resolve it by recreating the tasks and updating the Scheduler:
- Download Acronis Scheduler Manager. Open command prompt (Start -> Run -> cmd); run schedmgr.exe and issue the following command:
task zap
This will erase all traces of the tasks. - Update Scheduler as mentioned in this article
- Reboot the machine
- Recreate the tasks
Should the issue persists, please gather the following information:
- Acronis Info from the problem machine
- Exact sequence of steps performed
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!