Acronis TI Home 2010 has stopped working....just when you run it.

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Comments: 5

Hi all, it's my 1st post here :D

I downloaded the latest release of Acronis TI 2010 Home (build 7046) but it gave a lot of issues.
First, i tried installing the new release over the old one (without uninstalling it): i thought that it should detect the previous version and update it...but installed TI for the second time (under Control Panel on the Program & Functions it appeared 2 times)... The damage was made.....

I run the Windows Installer Cleanup tool cause Windows won't let me uninstall TI from the CPanel. (Once started, the uninstall process losts it self without any message...).

Then i used the cleanup utility released by Acronis to clean the system from processes and so on...all went fine but at the next reboot, when i finished install (with success) directly the 7046 build TI doesn't start...Windows says that it has stopped working and it give me 3 tmp txt files with the error logs.

I tried to make the procedure about 3 times and there is no way to get TI installed & working. Every time i get the same error.

Some idea?!

Thanks

Gabriele
Italy

Fri, 07/09/2010 - 14:08
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Posts: 11
Comments: 1342

Hello gabriweb,

First of all, please accept our profound apologies for the difficulties you've experienced.

Let me assist you.

Indeed, most likely the issue was caused by the fact that the software wasn't installed properly. However, to find out the exact reason of the issue we need some additional information from you. Could you please do the following?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 07/13/2010 - 07:48
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Thank you Ilya.

The last episode was not posted so i am going to update the history:

After tried several times to get the 7046 build installed, suddenly Windows Vista stopped working.
It ended with an infinite loop load/restart at the boot procedure..

Fortunately i had a backup made some days ago and i restored everything.

Now i leaved the first release of TI 2010 that comes with the backup, but i am afraid of what can happen trying again to install the 7046 build.

It is correct to install the latest build over the old one without uninstalling it? Or i need to completely uninstall the old version, rebooting and installing the new one?

I will try the steps you suggested if i have some trouble again.

You will have notice about that :D

Thanks
Gabriele

Sat, 07/17/2010 - 12:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Gabriele,
Some people can install over the old program and some cannot. It depends a lot on what you have installed. Since you have already had problems, I would certainly suggest that you use the Windows Add/remove option and uninstall the prior build of TrueImage and then reboot.

Then reinstall the 7046 build. Should that install still cause you problem, then I would uninstall 7046 and run an Acronis cleaner and then perform the 7046 install again. Since you have a working backup which can be restored, keep that backup just in case there is a need.

Sat, 07/17/2010 - 13:05
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Thanks GroverH

I tried both solutions you suggested, but without success.
TrueImage.exe crash as i double click the icon to open it...

Had uninstalled, cleaned, rebooted and the reinstalled...nothing to do.

Now i think i will follow the procedure described by Ilya to see if there is a way to get the 7046 build working.

Note that the original TIH 2010 release was working properly without any problem.

Thanks again

Gabriele

Wed, 08/11/2010 - 20:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Ilya,

i followed the first two steps you suggested, and i saved all files produced.
About the support request, even if i purchased the full licence i have to buy the "Pay per Incident Home Service"?

Wed, 08/11/2010 - 20:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

I tried to install a virtual PC with Oracle VirtualBox. Mounted Windows Vista Ultimate on it and updated all Windows stuff; then installed the 7046 build of TI 2010 with the system CLEAN, with only Vista. It works...

This means that in my working OS there are some apps or some registry issue that makes crash TI...
I will try to restore the initial Windows Vista (clean) image with the boot CD of True Image and reinstall all software step by step beginning with TI 7046.

Tue, 08/17/2010 - 07:13