Acronis TI2014 Restore fails, and kills my Win8 Boot drive - again
Hi everyone,
I have a brand new ASUS G75 laptop. I installed my operating environment on it (I do music) using windows8. Because of the complexity and time involved in the setup process, I needed a way to have an easy way to restore the operating system if (when!) Windows fails in the future. For this, I looked to Acronis.
I have just finished testing my restore process - and all three times, the restore failed and rendered the system unbootable. needless to say, this is *extremely frustrating, especially since I have had to return the laptop to the vendor to have the drives re-imaged.
I followed all the correct procedures in creating an image of my C:/ partition, made a restore CD and restored following the instructions explicitly. Acronis is supposed to be Windows 8 compatible. Why would it kill the boot drive? Not only did it kill the boot (C) but it also rendered the Restore and Troubleshooting partitions unusable! I am using the GPT and UEFI. No I can't give you the exact error number, as I have moved on from this product to Macrium Reflect (which does a stellar job, btw).
What am I not understanding? Did I read the system requirements wrong? I won't be touching Acronis for now, but I used to be a big fan - what happened?
Any help appreciated!
Tim


- Log in to post comments

I don't understand why it won't work, It says it's compatible with Windows 8. It's obviously not.
- Log in to post comments

True Image 2014 is compatible with Windows 8. It works perfectly on the two UEFI, GPT, Windows 8.1 systems I'm using. If it has any compatibility issues, it is more than likely hardware related. In most cases, recovery fails when the image was made of a disk that had errors on it. I run check disk on all my drives at least once a month and any drive before backing it up.
Without more information, like the steps you took during the restore, no one will be able to troubleshoot your issue. If you only created an image of your C partition, then that isn't enough to produce a bootable system.
Have you tried contacting paid support? Recovery issues are free.
- Log in to post comments

Most likely the op has not backed up all the partitions of the system disk. Through the posts, it looks like only the C:\ partition was backed up and restored. Always better to backup the entire disk. Not always necessary to restore the entire disk, but simpler.
- Log in to post comments

I'm sure it's not a hard drive error. THis is a brand new, fresh install on Win 8. If Acronis gives the option to image C, and I image and restore C, then c = c, therefore the backup would be a success. If there is an error in restoring C, then C does not equal C, but all the other partitions are the same - so I should still be able to restore my Win8 partition from the recovery partition/troubleshoot partition. I was not able to. Acronis did something that disabled my (brand new, remember) computer's boot. I'm sorry I don't have the error logs, but I'm just so freaked out - this happen not once, not twice but THREE times. Macrium Reflect did not have *any* problem.
Are you saying that, to back up and restore my C partition, I have to backup and restore the entire drive?
- Log in to post comments