Acronis True Image 11 Home - Backups refuse to complete without errors

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just installed Acronis True Image 11 Home and have tried to do a full image backup of my Toshiba Satellite P105-S9312 Windoes XP Pro disk (about 140 GB in use out of a 200GB total disk size) to a Hitachi 2TB Duo Pro disk connected via a USB2 connection. In fact I have tried the backup several times with different options and have had not one success, but instead have had multiple failure reasons.

Sometimes the backup simply said (in the log) that it encountered errors and quit, without even creating the .tib file. Other times the backup seemingly completed but at the verification step it said regarding Module 7: "the archive is corrupted" with error tag of 32 (0x70020) followed by (regarding Module 1) 'Operation with partition "0-0" was terminated. Details: Image (Corrupted ox70020) Tag = 0x6DB23AC9F8978091'. This was then followed by, regarding Module 100, error code "5 (0x640005) Operation has completed with errors."

Another time the same errors occurred except the Module 1 error message was replaced with: Error code "502 (0x101F6)" and the Message: 'Operation with partition "0-0" was terminated. Details: Image (Corrupted ox70020) Tag = 0xF5F8CBCF76155638'

In both cases the .tib files were created and seemed to be openable, but I couldn't tell if they were complete (the virtual disk the file open as does not have a 'properties' tab in the context menu) nor if they could be restored from.

Another time the operation said "internal error: number of backed up sectors differs from counted (0x70001) with tag = 0xA5695862AAF8E6C0"

I am very frustrated with the product! Does True Image 11 actually really do backups at all? And where can one get some idea of what the error codes mean and what really causes them? My disk is pretty basic in configuration and data and if I can't get even one backup to work it's amazing anyone can.

Can anyone help decipher the problem I'm having and suggest a solution to get a reliable backup. Any help would be greatly appreciated.

I'm posting this at both the Backup/Restore Forum and the True Image Home Forum since I'm not sure which is most applicable.

Mon, 08/02/2010 - 23:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 61

One thing that Acronis does during the imaging process is compute checksums on all blocks of data read from the partition being backed up. This tends to be a memory intensive operation so if you have any memory problems it tends to find them, when other programs that don't use as much memory may not.

Two things I'd try before going any further is a memtest and a partition scan for disk errors.

Wed, 08/04/2010 - 00:10